Savannah Zollinger
Belleville,KS
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged communication and administrative skills at Fischer Family Dentistry to boost efficiency and foster positive relationships. My background spans from bartending to office management, showcasing adaptability and a knack for problem-solving, significantly impacting team performance and customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Krazy Kraken
06.2023 - Current
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Office Manager
Fischer Family Dentistry
07.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed payments and documents such as invoices, deposit
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Input financial data and produced reports using Peachtree.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Dental Assistant
Fischer Family Dentistry
11.2017 - Current
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Bartender
Belleville Country Club
03.2021 - 06.2024
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Home Care Provider
Shady Cottage
03.2015 - 01.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with self-administered medications.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided transportation and appointments management.
Assistant Store Manager
Dollar General
05.2008 - 03.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Stocked products, rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Belle Plaine High School
Belle Plaine, KS05.2003
Skills
- Communication
- Problem solving
- Time management
- Adaptability
- Administrative skills
Certification
CPR certificated 8/24
Timeline
Bartender
Krazy Kraken
06.2023 - Current
Office Manager
Fischer Family Dentistry
07.2021 - Current
Bartender
Belleville Country Club
03.2021 - 06.2024
Dental Assistant
Fischer Family Dentistry
11.2017 - Current
Home Care Provider
Shady Cottage
03.2015 - 01.2020
Assistant Store Manager
Dollar General
05.2008 - 03.2015
High School Diploma -
Belle Plaine High School
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