SAVANNAH Z. VALENZUELA
El Paso,TX
Summary
Dedicated healthcare professional with strong clinical support experience in emergency and outpatient settings. Seeking a position that utilizes my patient care abilities, administrative skills, and knowledge of healthcare operations, while contributing to high-quality patient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ED Discharge Coordinator
Las Palmas Emergency Department
El Paso, Texas
03.2025 - Current
- Responsible for Point of Care (PoC) patient bedside scheduling.
- Schedules patient appointment requests for follow-up care with specialty clinics at the bedside or by phone when appropriate.
- Connects patients to specialty clinics that are referred to by the emergency department provider.
- Verify patient demographics.
- Ensures that performance and quality standards are met.
- Support the nursing staff in cleaning the exam rooms for the next patient.
- Support nursing staff in stocking rooms and supply carts when needed.
Patient Service Representative
Spine & Rehab Specialists
El Paso, Texas
08.2024 - 12.2024
- Validate and enter patient information, and insurance coverage into the EMR system.
- Manage new referrals, and schedule appointments effectively.
- Greet patients upon arrival, minimizing wait times.
- Complete the check-in process, including collecting copays, co-insurances, or deductibles.
- Answer and redirect phone calls, and assist callers with inquiries or concerns.
- Guide patients through their appointments and clinical procedures.
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required.
- Managed incoming and outgoing correspondence, such as emails, faxes, and mail, to ensure timely communication between patients and healthcare professionals.
- Performed administrative tasks, including filing documents, organizing charts, maintaining inventory of office supplies
Charge Technical Assistant
BB Imaging
El Paso, Texas
11.2020 - 03.2024
- Provide administrative support in Maternal-Fetal Medicine and OBGYN clinics in various locations in El Paso
- Check in/out patients for their appointments, and schedule patients for future appointments.
- Greet and escort patients to exam rooms for ultrasound technicians or physicians.
- Scan in any documents regarding patient information into the system.
- Prepare and sanitize exam rooms before and between patient visits.
- Support clinical staff when needed.
- Assist the physician in examinations and treatments.
- Vital sign and medical history recording.
- Patient communication and report/invoice building.
- Prepare documentation of patients for ultrasound exams
Education
BBA - Healthcare Administration
Texas Woman's University
Denton, TX08.2025
Skills
- Vital signs assessment
- Medical history collection
- Exam room preparation
- Patient education
- Bedside communication
- Patient advocacy
- Empathy in care
- Safe care environments
- Patient intake and registration
- Discharge coordination and referrals
- Point of care scheduling
- Electronic health records management
- Microsoft Office proficiency
- Data entry and chart management
- Team collaboration
- Adaptability in healthcare
- Effective communication
- Problem-solving skills
- Time management
Certification
- Strategic Planning Foundation Certificate, 2025
- Developing a Competitive Strategy, 2025
- Assessing Strategic Plans, 2025
- Excel Essential Training, 2024
Timeline
ED Discharge Coordinator
Las Palmas Emergency Department
03.2025 - Current
Patient Service Representative
Spine & Rehab Specialists
08.2024 - 12.2024
Charge Technical Assistant
BB Imaging
11.2020 - 03.2024
BBA - Healthcare Administration
Texas Woman's University