Summary
Overview
Work History
Education
Affiliations
Accomplishments
References
Timeline
Generic

Savanna Hart

Tampa,FL

Summary

Self-motivated Associate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

9
9
years of professional experience

Work History

Guest Coordinator

Massage Studio
Tampa, FL
07.2022 - Current
  • Greeted guests upon arrival and ensured their needs were met.
  • Managed front desk operations, including check-in and check-out of guests.
  • Compiled daily reports on guest feedback and satisfaction levels.
  • Handled customer complaints in an efficient and professional manner.
  • Maintained accurate records of reservations and cancellations.
  • Provided information about local attractions and dining options.
  • Conducted training sessions for staff members on customer service protocols.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided customer service and support to guests in the spa area.
  • Assisted with booking appointments and processing payments for services.
  • Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
  • Responded to guest inquiries regarding spa services and products.
  • Managed inventory of products used during treatments or sold in retail areas of the spa.
  • Assisted massage therapists with setting up treatment rooms before each appointment.
  • Restocked supplies such as lotions, creams, oils and candles after each use.
  • Handled phone calls from clients inquiring about services or making reservations.
  • Completed daily reports detailing any maintenance issues that required attention or repair work.
  • Kept accurate records of product usage, sales numbers and customer feedback data.

Front Desk Receptionist

Hand and Stone Massage and Facial Spa
Tampa, FL
12.2021 - 06.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Cashier

Fanatics
Tampa, FL
08.2019 - 01.2020
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier

Marshalls
Tampa, FL
11.2015 - 06.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Hillsborough County Public Schools
Tampa, FL
06-2018

Affiliations

  • Reading
  • Horseback Riding

Accomplishments

  • DECA Champion

References

References available upon request.

Timeline

Guest Coordinator

Massage Studio
07.2022 - Current

Front Desk Receptionist

Hand and Stone Massage and Facial Spa
12.2021 - 06.2024

Cashier

Fanatics
08.2019 - 01.2020

Cashier

Marshalls
11.2015 - 06.2017

High School Diploma -

Hillsborough County Public Schools

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Savanna Hart