Savannah Barnett
Summary
Motivated professional with experience in fraud prevention, dispute resolution, and Regulation E compliance. Proven ability to analyze risk, investigate suspicious activity, and perform accurately in high-volume, policy-driven environments. Adaptable and detail-oriented, with a strong commitment to protecting customer accounts and institutional assets through effective fraud mitigation practices.
Overview
19
19
years of professional experience
Work History
Dispute and Fraud Analyst
Texas Dow Employee Credit Union
Houston, TX
11.2025 - Current
- Investigate intricate disputes to determine underlying issues and recommend actionable resolution approaches.
- Investigated and resolved debit card disputes using VISA/VROL in compliance with Regulation E requirements.
- Facilitated collaboration among cross-functional teams to enhance dispute resolution efficiency.
- Designed and implemented training materials for new analysts to elevate team expertise in dispute management for compromised cards.
- Conducted in-depth assessments of dispute data trends using advanced analytical tools to inform and drive improvement initiatives.
- Utilized Verafin for fraud detection, case management, and suspicious activity monitoring.
- Identified and escalated high-risk fraud patterns using Verafin
- Ensured accurate documentation and timely resolution of disputes (10 days per REG E)
- Maintained strict confidentiality and handled sensitive financial information with discretion
Behavior Technician
Brazosport Independent School District
Lake Jackson, TX
09.2023 - 11.2025
- Collaborated with multidisciplinary teams to develop effective treatment strategies.
- Trained new staff on behavioral techniques and intervention protocols.
- Analyzed behavioral data to inform adjustments in treatment approaches.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and students alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of student progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of behaviors and interventions, ensuring accurate tracking of progress over time.
- Assessed progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Facilitated social skills development in group settings, fostering improved peer interactions.
Dispute and Fraud Analyst
TDECU
02.2020 - 09.2023
- Analyzed transaction data to identify patterns of fraudulent activity and dispute claims.
- Collaborated with cross-functional teams to resolve complex fraud cases efficiently.
- Developed and implemented processes for effective monitoring of high-risk transactions.
- Enhanced the efficiency of fraud detection tools by refining risk parameters and thresholds.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
- Processed chargebacks and fraud claims using VIS / VROL
- Utilized Verafin for fraud detection, case management, and suspicious activity monitoring
Member Champion
Tdecu
02.2019 - 02.2020
- Resolved customer questions and inquiries through effective communication channels, fostering positive client relationships.
- Resolved customer inquiries and issues accurately and efficiently
- Cross-sold financial products to meet customer needs and achieve sales targets
- Advised clients on banking products such as checking, savings, credit cards, and loans
- Cross-sold financial products to meet customer needs and achieve sales targets
- Developed new client relationships through referrals and networking
- Evaluated member requirements to recommend personalized solutions aimed at strengthening community connections.
- Analyzed member feedback, and instituted improvements to consistently refine service quality offered to members.
- Processed transactions and maintained accurate financial records
- Maintained current understanding of product and service modifications to enhance customer support and satisfaction.
Supervisor
Bath & Body Works
11.2017 - 02.2019
- Conducted interviews and delivered training sessions to equip new hires with essential operational knowledge and compliance protocols.
- Facilitated evaluations, both planned and on-the-spot, to gauge and improve work performance outcomes.
- Tracked and analyzed daily and weekly key performance indicators to support operational efficiency.
- Analyzed existing processes and implemented targeted strategies to improve operational efficiency and accuracy.
- Facilitated training and leadership programs aimed at achieving organizational objectives.
- Implemented coaching strategies and motivational techniques to empower employees during operational shifts.
- Implemented strategic improvements in work time utilization to optimize processes and maximize profits.
Teller
Wells Fargo Bank
04.2016 - 10.2016
- Executed processing of exchange and foreign currency transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed daily management of teller drawer, ensuring compliance with banking procedures during transactions.
- Analyzed customer needs and referred potential sales leads to branch partners, facilitating financial service solutions.
- Executed wire transfers and processed stop payments for customer accounts. Facilitated account transfers to ensure timely access to funds. Supported clients in managing their financial transactions effectively.
- Processed and issued cashier's checks, traveler's checks, and money orders, ensuring compliance with financial regulations.
- Managed cash transactions to uphold accuracy in financial operations.
- Instructed clients on banking products and services to foster customer engagement.
- Conducted comprehensive training for new employees to enhance understanding of operational procedures and customer service excellence.
- Monitored and updated knowledge of bank products, services, promotions, policies, and regulations.
- Fostered strong customer relationships by providing individualized service and maintaining attention to detail during transactions.
Zone Merchandise Supervisor
Walmart
Lake Jackson, TX
01.2007 - 03.2015
- Developed and executed various store décor strategies to enhance customer experience.
- Ensured adherence to merchandising standards to enhance product presentation and customer experience.
- Facilitated implementation of defined roles and responsibilities to enhance operational efficiency.
- Oversaw and managed all merchandise and shipment processing operations.
- Trained and developed new sales associates to enhance team dynamics and promote a positive work environment.
- Determined pricing strategies for merchandise, maintained organized stock on shelves, and performed regular inventory checks to ensure supply accuracy.
Education
Associate in Arts -
Brazosport College
Lake Jackson, TX2017
Skills
Fraud detection, investigation, and mitigation
Verafin fraud and transaction monitoring systems
Dispute resolution through VISA/VROL
Financial crimes and risk assessment
Dispute resolution and chargeback analysis
Transaction review and pattern recognition
Policy and procedure adherence
Documentation, evidence, and case management
Data accuracy and quality control
Customer account protection
Confidential information handling
Strong written and verbal communication
Multitasking
Problem resolution
Critical thinking
Regulation E (REG E) dispute processing & compliance
Timeline
Dispute and Fraud Analyst
Texas Dow Employee Credit Union
11.2025 - Current
Behavior Technician
Brazosport Independent School District
09.2023 - 11.2025
Dispute and Fraud Analyst
TDECU
02.2020 - 09.2023
Member Champion
Tdecu
02.2019 - 02.2020
Supervisor
Bath & Body Works
11.2017 - 02.2019
Teller
Wells Fargo Bank
04.2016 - 10.2016
Zone Merchandise Supervisor
Walmart
01.2007 - 03.2015
Associate in Arts -
Brazosport College