Savannah Duarte

• Assisted customers in navigating through website features and functions to locate desired information or products.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Provided training support for new hires related to customer service processes and procedures.
• Resolved customer complaints promptly and professionally.
• Answered customer inquiries over the phone and via email.
• Escalated unresolved issues requiring further investigation or specialized expertise.
• Maintained high satisfaction score by consistently resolving first-call issues.

My duties as a customer service representative was to help out quoting diffrent rates (auto & home) insurance and suit every customers needs. I truly enjoyed helping out in every way i could possible to make sure they got insured.

• i was a server , and played a huge role in serving my customers needs, and making sure they had an amazing comfy dine in experience. I would refill drinks and remove any dirty dishes , and would bring any special requested dish they would order .

My duty was to greet and seat each customer walking in and take them to there table , i would take there drink order , and made sure the restaurant was clean at all times.