Savannah Kate Garner
Experience Nursing Support Staff Member & Phlebotomist
Fort Smith,AR
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with patients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Unit Customer Service Specialist
Baptist Health Medical Center
Fort Smith , AR
05.2024 - Current
- Answer the telephone, which is the main line to the emergency room that has now taken on an increase in calls due to the loss of the operating system.
- Answer the Hill-Rom room call lights, and direct patients' needs accordingly to staff.
- If staffing is low, help assist patients to and from bathroom if able. Day shift IA do help with bed pans and bedside commodes do to being cross trained as medical technicians.
- Distribute food and or drinks to patients who are not NPO or on diet restrictions.
- Make sure the staff is properly supplied with working equipment, such as pulse oxygen cords. Blood pressure cuff and precordial leads. This is also includes various of other Emergency Room equipment that is not listed.
- Manage the flow of work orders that need to go to maintenance, or biomedical technicians. This many times involves writing and following up with the departments with further information on the equipment needing to be fixed.
- Receive daily calls from food services for all meals of the day and ensure that the food service staff knows when certain items are low on stock.
- Assisting in the cleanliness of the ER Department, contacting housekeeping and/or maintenance for special room cleaning, floors to be mopped. As well as clean up after staff functions such as potlucks.
- Contact other facility if Emergency room doctor request for medical records and obtain them. The distribute the information to the correct staff accordingly.
- Inform the Trauma and Stroke coordinators when we need more trauma or stroke bands. Then meet with them to obtain the bands.
- Faxing and forwarding any paperwork that the staff is needing to send to transferring facilities.
- Picking up telemetry from monitor room when out.
- Calling monitor room for patient placement on tele-box; informing them of the box number, room number, name, csn and mrn.
- Ensure staffing stations are properly organized and cleaned. So that staff can have a clean and productive environment to work in.
- Edit and print Dr on call list for Dr's. and nurses every three days, check email regularly for any edits or changes to the doctor on call list.
Keep fresh coffee made for patients and family members.
- Organized medical documents that come through the emergency room, such as electrocardiogram and other facilities medical info. Make sure these documents are sorted and ready for medical records to pick up.
- When the pneumatic tube system is low on tube distribution contact the Laboratory to get more tubes.
- Keep up to date on the inventory of different medical supplies kept in the supply closet. This can range from batteries to turniquits for arterial bleeds.
- Make copies of paperwork or different transfer sheets if needed by staff.
- Verifying telemetry boxes with monitor room after placing on patient, as well as verifying morning and evening to ensure that all boxes are accounted for.
- Inform the correct staff when a doctor has notified the unit clerk that they are not on call.
- Taking blood order sheets to the lab and picking up blood products for nursing staff.
- Inform Doctors when they have been consulted. Keep information up to day of if they would like to be called paged or texted about the consult.
- Keep running orders on supplies needed in the department. Make sure anything that is needing to be order (like paper or blood pressure cord) is notified to the management team.
- Help the charge nurse greet and direct incoming emergency medical services to the proper rooms. Move patients on the ED Manager board in epic if needed for the charge nurse.
- Let the emergency medical services in the county know when we have gone on divert and or don't have access to certain specialties.
- Contacting general supply (if available) when certain supplies are needed from central supply stock. If central supply is not available, going to the location to retrieve the products.
- Getting tools such as the urology or crash cart from central supply if needed. This also includes helping returning the carts if used or expired to central to be restocked.
- Contact the printer company to help and or assist in repairing printer issues.
- Assist in the aid of calling doctor or other facilities for nursing staff and doctors.
- Help direct urgent calls to the doctors from the transfer facilities.
- Call in house providers for emergency room doctors and help transfer calls accordingly.
- Keep update on organizing daily staffing sheet and monitor room logs. Filing them accordingly in the clerk file cabinet.
- Assist staff with any Patient care tech duties when staffing is low.
- Organize different on call list sent to the emergency room by different specialties.
- Printing off flyers or sheets of new information for staff and posting them in the break room for education.
- Cleaning dirty rooms when emergency room is busy to help with the flow of patients.
- Taking down old patient charts that are in each room slot so physicians can put the right chart in the racks.
- Helping direct patients to the family room (when family member is critical) and caring for them. Contacting pastoral care for the family members or patient if it is requested.
- Transport patients and or supplies to the correct room upstairs when nursing support staff isn't available.
- Help assist charge nurse in any task that they may have for the clerk to do for the shift.
- Making sure that linens and pillows are kept in stock by environmental services so staff can properly care for patients.
- Help provide incoming calls with resources to obtain what they are needing from the facility. This can range from transferring calls to medical records, Mychart help desk, or any other area needed at the callers request.
- Make sure all printers in the Emergency room are properly supplied with paper.
- Help direct family members or patients where to go in the emergency room so they can get to the proper location accordingly.
- Help emergency medical services or air services upstairs to rooms in house and then back to their vehicle or helicopter. Help with the transferring and or assist the company with the patient as well.
- Accessing the HillRom systems to assign new staff to tracker badges and keeping up to date on staff need a new tracker or battery change.
- Speaking with the emergency room lab technician about labs that doctors are requesting an update on.
- Help divvy up task to patient care staff assigned for the day to ensure one individual does not get overwhelmed with patient care duties.
- Keep up to date call directories and distribute them to various nursing stations on the unit.
- Help transport life support machines (bipap, cpap and ventilator) with staff that need extra helping hands.
- Communicate with different facilities (such as psychiatric) when they bring snack or flyers and speak to them on their bed availability or direct them to the charge nurse.
- Covering opposite shift if needed due to limited staff working in position.
- Organizing office supplies and making sure staff is able to access it and knows where it is located.
- Help direct medical, paramedic and nursing students to proper location or to proper staff they have been assigned too.
- Researching and learning medical terms and abbreviations to accurately understand patient information being received. This helps when consulting so we can read the consult note accordingly.
- Managing multiple tasks simultaneously in a fast paced environment.
- Greet new patient and family members that arrive on the unit and let them know you're there to assist them.
- Ensure that the patient care techs or self is able to assist rounding on patients
- Print and attach face sheet to correct side of BREG form (staple to back) - verify doctor has signed, if not signed find correct doctor and have them sign.
- Providing courteous and helpful service to patients and their families.
- Helping patients understand their recommended follow up appointments. Letting them know which clinic or doctor they need to follow up or helping them sort out the visit information when they call.
- Help conducted patient transfers as well as coordinated emergency transport.
- Ensure HIPAA compliance for email, faxed, and uploaded patient documentation.
- Ensured compliance to HIPAA and hospital confidentiality standards.
Partner with EMS personnel to ensure supplies are replaced and equipment is returned and maintained.
- Be able to perform a stat electrocardiogram if needed for the nursing staff or doctor, if staffing is low. (This applies to the cross trained employees holding the positions.)
- Help emergency department providers schedule or change the patients provider of various specialties.
Information Associate
Baptist Health Medical Center
Fort Smith , AR
07.2023 - 05.2024
- Maintained appropriate inventory levels and replenished treatment areas.
- Recorded inquiries and calls into computer system.
- Maintained current knowledge of departmental policies, procedures and regulations related to ER operations.
- Provided administrative support to medical staff including physicians, nurses, and technicians.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted visitors in the Emergency Room area; answered questions regarding hospital services and procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ordered and maintained supply inventory for medical office.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Performed clerical duties such as filing, typing, data entry, answering phones, and copying documents.
- Assisted with special projects assigned by management when required.
- Answered and directed incoming calls using multi-line telephone system.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Phlebotomist
Baptist Health Medical Center
Fort Smith, AR
03.2021 - 07.2023
- Checked hemoglobin levels of individuals prior to blood donation.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Conducted quality control checks to ensure the accuracy of test results.
- Collaborated with laboratory personnel to resolve specimen issues.
- Assisted in the training and mentoring of new phlebotomy staff.
- Responded quickly and effectively to emergency situations.
- Conducted various blood tests and updated results into paper and electronic charts.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Entered patient information and test orders into computer systems accurately.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Education
Nursing Science
Arkansas Tech University
Russellville, ARSkills
- Sterilization techniques
- Restocking supplies
- Vital signs monitoring
- Infection prevention
- Bed preparation
- Healthy meal preparation
- Patient hygiene management
- Mobility assistance
- Qualified in patient transport
- Vitals documentation
- Adaptable
- High level of autonomy
- Emotional support
- Specimen collection
- Mobility assistance aptitude
- Professional bedside manner
- Clinical training
- Corrective action planning
- Active listening
- Infection control standards
- Phlebotomy techniques
- Physical therapy support
- Oxygen therapy
- Patient mobility training
- Patient education
- Patient observation
- Patient advocacy
- Wound care
- Patient services
- Body mechanics knowledge
- Medical laboratory procedures
- CPR certification
- Emergency response
- Data collection
- Catheter care
- Team collaboration
- Compassionate care
- Infection control
- Patient positioning
- Blood glucose monitoring
- Hospice and palliative care
- Health monitoring
- Healthcare expertise
- Acute and rehabilitative care
Timeline
Unit Customer Service Specialist
Baptist Health Medical Center
05.2024 - Current
Information Associate
Baptist Health Medical Center
07.2023 - 05.2024
Phlebotomist
Baptist Health Medical Center
03.2021 - 07.2023
Nursing Science
Arkansas Tech University
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