Savannah Lynn Baum
Alton,IL
Summary
Current student and seasonal worker with 3+ years' experience working in an office related setting. Assisting in administrative support, responsibilities include client and customer service, administrative duties and technology support. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Assistant-Manager
Raging Rivers Waterpark
01.2023 - Current
- Assisting the Group Sales and Gift Shop manager with taking ordering and documentation of gift shop inventory
- Training of new employees on park policies and procedures, as well as POS systems.
- Managed and motivated employees to be productive and engaged in work.
- Helped with planning schedules to meet coverage.
- Defined clear targets and objectives and communicated to other team members.
Group Sales
Office / Raging Rivers Waterpark
Grafton, Illinois
01.2021 - Current
- Scheduling and planning of rentals, events, and birthday parties
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Receive payment by cash, check, and credit cards
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishment
- Answer current and potential customers' questions and provide information on procedures or policies of the park
- Sell tickets and other merchandise to customers
- Process merchandise returns and exchanges
- Processing, scheduling, and filing group bookings for groups of 15-800.
Networking Lab Assistant Student Worker
Southwestern Illinois College
09.2022 - 12.2022
- Worked in the Cisco Networking Academy computer labs doing various tasks such as prepping labs for classes, installing software, grading assignments, and homework help
- Occasionally assisted program director in updating hardware/software, moving routers and switches on racks, as well as other odds and ends.
- Took and followed detailed directions from others.
Babysitter
Self Employed
01.2016 - 05.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Helped children learn how to complete small chores appropriate for age level.
Education
AAS - Cybersecurity and Networking
08.2021 - Current
High School Diploma -
08.2011 - 05.2015
Skills
Time ManagementConflict ManagementPublic SpeakingData analyticsTroubleshooting
Staff Management
Customer assistance
Cash Handling
POS systems
Hardware installations
Software updates
End-user support
Group Sales
Quotes and sales
Certification
CompTIA Security+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant-Manager - Raging Rivers Waterpark
01.2023 - Current
Networking Lab Assistant Student Worker - Southwestern Illinois College
09.2022 - 12.2022
Southwestern Illinois College - AAS, Cybersecurity and Networking
08.2021 - Current
Group Sales - Office / Raging Rivers Waterpark
01.2021 - Current
Babysitter - Self Employed
01.2016 - 05.2021
Alton High School - High School Diploma,
08.2011 - 05.2015