Savannah Padgett
Charlotte,NC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Market Support
Gerber Collision & Glass
Concord, NC
02.2024 - Current
- Provided administrative support, including scheduling appointments, and filing documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed the inventory of office and certain shop supplies, and placed orders to ensure adequate stock levels.
- Managed document filing systems and ensured the accuracy of customer records.
- Served as a liaison between customers, insurance companies, and rental car companies during repairs.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Maintained precise and up-to-date documentation in customer files, detailing any repair, insurance, and payment information.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Reviewed and reconciled accounts receivable and payable transactions.
- Processed invoices, tracked reimbursements and reconciled accounts payable statements.
- Managed customer and insurance company accounts, including billing and collections.
- Conducted training for newly hired customer service representatives either at my shop or by travelling to their shop.
- Created comprehensive instructional materials, such as job aids and user manuals, to improve CSR training.
Assistant Manager
Build A Bear Workshop Inc
Concord, NC
04.2023 - 02.2024
- Delegate daily tasks to team members to optimize group productivity.
- Direct and lead employees, and supervise activities to drive sales, productivity, and efficiency.
- Provide efficient and courteous service to customers at all times.
- Communicate with customers to address questions, concerns, and needs, to provide quality customer service.
- Maintain hands-on knowledge of job roles within the store, and regularly step in to perform duties.
- Track store inventory and replenish products according to demand.
- Resolve customer complaints, and handle refunds and returns to promote customer satisfaction.
- Recruited and trained new employees to meet job requirements.
- Balanced cash drawer daily and prepared bank deposits when necessary.
- Developed and maintained visual standards for product presentation in store displays, windows, and promotional materials.
Education
GED -
Brandon High School
Brandon, FL09.2017
Skills
- Cash handling
- Inventory Management
- Customer Service/Relations
- Management Skills
- Verbal and written communication
- Sales
- Hiring and training
- Scheduling
- Updating spreadsheets
- Debt collection
- Financial records and reporting
- Attention to detail
- Recordkeeping
- Data entry
Certification
- BARBICIDE Disinfectant - 2021
Timeline
Customer Service Representative/Market Support
Gerber Collision & Glass
02.2024 - Current
Assistant Manager
Build A Bear Workshop Inc
04.2023 - 02.2024
GED -
Brandon High School
- BARBICIDE Disinfectant - 2021
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