Savannah Urschel
Elma,WA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Westport-Inn & Marina Cottages
04.2023 - Current
- Greets guests at front desk and engages in pleasant conversations while managing check-in process.
- Answers phone calls professionally and collects necessary information for scheduling reservations and processing payments
- Strong prioritization skills, sense of urgency and problem-solving
- Effectively communicates with team members, utilizing Openhotel software for notetaking to meet client's needs
- Resolves customer issues quickly and notifies supervisor immediately when problems escalate.
- Takes initiative to seek out miscellaneous tasks during downtime, including cleaning of counters, sweeping, laundry, and restocking of supplies
- Responsible for nightly audit reports and cash handling
Barista / Barista Trainer
Starbucks
10.2020 - 04.2023
- Responsible for successfully training confident Baristas using active listening, positive reinforcement and compassionate coaching
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Effective communication with team members
- Maintained regular and consistent attendance and punctuality.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Strong drive to learn and meet expectations
- Focused on accuracy and efficiency
- Passionate to improve workplace morale
Sandwich Artist
Subway
05.2018 - 10.2019
- Greeted customers promptly with enthusiasm to serve
- Accurately operated cash register to process customer payments.
- Prioritized customer satisfaction
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Provided excellent customer service with attention to detail regarding quality of sandwiches
- Thorough dishwashing and other general cleaning duties
Skills
- 5 years of customer service
- Strong work ethic
- Efficient under pressure
- Highly focused
- Initiative
- Highly receptive to constructive feedback
- Empathic interpersonal communication
- Constant drive to improve and learn
- Patron engagement
Timeline
Front Desk Receptionist
Westport-Inn & Marina Cottages
04.2023 - Current
Barista / Barista Trainer
Starbucks
10.2020 - 04.2023
Sandwich Artist
Subway
05.2018 - 10.2019
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