Savannnah Nelson
Kingsland,GA
Summary
Dedicated hostess with expertise in customer service at Ops Kitchen & Cafe. Proven ability to enhance guest satisfaction through effective multitasking and communication. Recognized for maintaining a welcoming atmosphere while managing reservations and supporting servers during peak times.
Overview
1
1
year of professional experience
Work History
Hostess
Ops Kitchen & Cafe
1378 Boone Ave, Kingsland, GA 31548
09.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
GED -
Coastal Pines High School
6300 Laurel Island Pkwy, Kingsland, GA 3154808-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Guest complaint resolution
- Table bussing
- Food running
Timeline
Hostess
Ops Kitchen & Cafe
09.2024 - Current
GED -
Coastal Pines High School