Savant Sorrells
Mesquite ,TX
Summary
Customer service professional with a strong background in cash handling and team management, excelling in high-pressure environments. At Whataburger Restaurants L&C, I consistently demonstrated my ability to enhance team collaboration, elevate customer satisfaction, and effectively train and mentor staff. I am now seeking to transition into a corporate role where I can leverage my customer service expertise and leadership skills to drive success in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Whataburger Restaurants L&c
11.2022 - 06.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Customer Service Cashier
Wingstop Restaurant
08.2021 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier Trainer
Mcallisters Deli
07.2020 - 08.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05.2022
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Reliability and punctuality
- Cash Handling
- Flexible Schedule
- Critical Thinking
- Relationship Building
- Team Collaboration
- Customer Assistance
- Creative Thinking
- Training and mentoring
Certification
Food Handlers
Timeline
Cashier Assistant
Whataburger Restaurants L&c
11.2022 - 06.2024
Customer Service Cashier
Wingstop Restaurant
08.2021 - 10.2022
Cashier Trainer
Mcallisters Deli
07.2020 - 08.2021
High School Diploma -
Mesquite High School