Savaun Brown

Manage and complete over 40 different onboarding actions for new hires, transfers, and internal applicants within USA Staffing (USAS), HR Smart, VetPro, and the HR shared drive for Title 5, Hybrid Title 38, and Title 38 positions. Apply Office of Personnel Management (OPM) policies, regulatory provisions, and Job Aid processes/procedures on all recruitment and placement hiring actions for external and internal Federal Government applicants. Completed two (2) Quality Assurance reports and three (3) Standard Operation Procedures (SOPs) guides, oversaw various Administrative Operation tasks. Elected to spearhead the Testing Designated Position (TDP) quality assurance monthly audit within the first 2 months in the role as an HR Assistant and present the All-Employee Survey (AES) goals to V15 HR professionals. Retrieve confidential data and complete technical submissions in 7+ HR database systems, while ensuring compliance with several laws and regulations (e.g., OPM, GPPA, Privacy Act, HIPAA, etc.). When completing HR onboarding actions. Advise staff on the types of appointments (permanent, temporary, term, competitive, excepted), and special hiring authorities, and train new HR Specialists on collaborative onboarding processes. Adjudicate veterans' preferences and hiring tasks for internal and external Federal applicants when providing Tentative Job Offers (TJOs), onboarding letters, and final offers in USAS, and completing accessions in HR Smart. Review and update various tracking logs within the HR Shared drive to ensure accurate completion of internal and external applicant hiring tasks, which include collaboration with Employee Health and external VA Facilities outside of VISN 15. Utilize the Guide to Processing Personnel Actions (GPPA) when completing onboarding actions from scratch and correspond with selected applicants to provide verbal Tentative Job Offers to new hires. Spearheaded check-in meeting for all HRAs to update the New Employee Orientation (NEO) process, Standard Operating Procedures (SOPs), and courtesy requests, which improved workflow and decreased missing HR actions by over 80%. Establish best practices by analyzing historical personnel data to routinely correct actions in systems and reviewing initiated actions for accuracy before processing the Personnel Action Requests (PAR) in the appropriate system. Collaborate with HR Partners (Employee Health, Suitability, Payroll, Position Management, Service Line managers, Credentialing, Physician team, etc.). To complete, to complete onboarding actions. Verify eligibilities/qualifications during Hiring Fairs and trained on drafting assessments, announcements, and issuing certificates.

• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Planned new hire orientations and handled contracts.
• Enhanced employee retention by developing and implementing comprehensive onboarding programs.
• Delivered valuable coaching and mentoring to junior HR team members, fostering their professional growth and enhancing overall departmental performance.
• Streamlined HR processes for increased efficiency by conducting thorough audits and identifying areas for improvement.
• Increased employee productivity levels by conducting regular performance evaluations, setting clear expectations, and providing constructive feedback.
• Monitored employee performances and performed reviews.
• Promoted a safe work environment through diligent monitoring of workplace conditions, timely identification of potential hazards, and proactive implementation of safety measures.

• Submitted insurance claims and updated patients' insurance information.
• Provided medical billing and coding duties.
• Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
• Optimized appointment scheduling system to maximize provider availability and minimize patient wait times.
• Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Submitted patient statements and medical billing to insurance companies.
• Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
• Collected deductibles and copays to post money to patient accounts.
• Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
• Posted payments and charges to patient accounts and participated in billing processes.
• Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
• Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.

• Answered and redirected incoming phone calls for office.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Organized company-wide events for team building purposes, boosting overall morale among employees.
• Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
• Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Checked references for potential candidates.
• Set up orientations and initial training for new employees.
• Assisted with creating employee handbooks and manuals.

• Awarded
• Dean's List
• Honor Roll
• Ranked in Top 10% of class
• magna cum laude graduate