Savaun Brown

Manage and complete over 40 different onboarding actions for new hires, transfers, and internal applicants within the USA.

Staffing (USAS), HR Smart, VetPro, and the HR shared drive for Title 5, Hybrid Title 38, and Title 38 positions.

▪ Apply Office of Personnel Management (OPM) policies, regulatory provisions, and Job Aid processes/procedures on all

recruitment and placement hiring actions for external and internal Federal Government applicants.

▪ Completed two (2) Quality Assurance reports, three (3) Standard Operation Procedures (SOPs) guides, oversee various

Administrative Operation tasks.

▪ Elected to spearhead the Testing Designated Position (TDP) quality assurance monthly audit within the first 2 months in the

role as an HR Assistant and present the All-Employee Survey (AES) goals to V15 HR professionals.

▪ Retrieve confidential data and complete technical submissions in 7+ HR database systems, while ensuring compliance with

several laws, and regulations (e.g., OPM, GPPA, Privacy Act, HIPPA, etc.) when completing HR onboarding actions.

▪ Advise staff on the types of appointments (permanent, temporary, term, competitive, excepted) and special hiring authorities

and train new HR Specialists on collaborative onboarding processes.

▪ Adjudicate veterans’ preference and hiring tasks for internal and external Federal applicants when providing Tentative Job

Offers (TJOs), onboarding letters, and final offers in USAS, and completing accessions in HR Smart.

▪ Review and update various tracking logs within the HR Shared drive to ensure accurate completion of internal and external

applicant hiring tasks that include collaboration with Employee Health and external VA Facilities outside of VISN 15.

▪ Utilize the Guide to Processing Personnel Actions (GPPA) when completing onboarding actions from scratch and correspond

with selected applicants to provide verbal Tentative Job Offers to new hires.

▪ Spearheaded check-in meeting for all HRA’s to update the New Employee Orientation (NEO) process, Standard Operating

Procedures (SOPs), and courtesy requests which improved workflow and decreased missing HR actions by over 80%.

▪ Establish best practices by analyzing historical personnel data to routinely correct actions in systems and reviewing initiated

actions for accuracy before processing the Personnel Action Requests (PAR) in the appropriate system.

▪ Collaborate with HR Partners (Employee Health, Suitability, Payroll, Position Management, Service Line managers,

Credentialing, Physician team, etc.) to complete to complete onboarding actions.

▪ Verify eligibilities/qualifications during Hiring Fairs and trained on drafting assessments, announcements, and issuing

certificates.

• Developed and implemented company-wide training programs to enhance employee skills and foster professional growth
• Conducted investigations into employee relations issues, resolving conflicts and promoting a positive work environment
• Oversaw performance management processes, including providing guidance to managers on performance evaluations and coaching employees on improvement opportunities
• Collaborated with senior leadership on strategic workforce planning initiatives to align HR practices with company goals and objectives.
• Reviewed human resources paperwork for accuracy and completeness.
• Coordinated employment offers with management and extended offers to selected candidates.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

• Skillfully schedule patient appointments, answer phone calls, and greet visitors with professionalism and excellent customer service
• Proficiently manage and organize patient medical records in compliance with HIPAA regulations, ensuring accuracy and confidentiality at all times
• Utilize electronic health record systems to input, retrieve, and update patient information efficiently
• Collaborate with healthcare providers to ensure accurate and timely documentation of patient encounters and treatments
• Conduct insurance verification, process billing, and assist with referrals for patients as needed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Answered phone calls and messages for 3-physician Kansas City Vascular & General Surgery medical facility, scheduling appointments, and handling patient inquiries.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Followed up with patients to reschedule missed appointments.
• Retrieved medical data for physicians and patients.
• Upheld HIPAA regulations and standards for protecting patient information.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Studied and researched various medical terms as well as software and coding systems.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

• Managed recruitment process by posting job ads, screening resumes, scheduling interviews, and conducting background checks
• Assisted in onboarding new employees by preparing paperwork, coordinating orientation sessions, and inputting data into HRIS
• Coordinated employee training sessions, including scheduling trainers, booking rooms, and tracking attendance
• Maintained employee records and updated HR databases with new hire information and changes in employment status
• Provided general administrative support to the HR department, including answering phones, filing documents, and responding to employee inquiries.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Supported coordination of benefits open enrollment activities and process.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance to new hires throughout the interviewing and hiring process.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Answered and redirected incoming phone calls for the office.
• Processed employee termination paperwork at direction of supervisory staff.
• Assisted with creating employee handbooks and manuals.