Proven customer service associate with a track record of enhancing customer satisfaction, maintaining high safety standards, and receiving excellent annual performance reviews from the management staff at Royal Farms. Excelled in multitasking and employee training, significantly improving operational efficiency. Skilled in cleaning and sanitation, demonstrating adaptability and a strong work ethic without compromising quality.
Overview
18
18
years of professional experience
Work History
Food Service Worker
Royal Farms
07.2006 - 07.2024
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Traveled to other stores to maximize their productivity and safety.
Trained and supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Made food according to standard recipes with requested changes for customer satisfaction.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Rest Area Attendant
New Church Rest Area/Welcome Center
06.2016 - 06.2017
Assisted in reducing litter by regularly emptying trash receptacles and maintaining clean grounds.
Enhanced visitor experience by maintaining clean and well-stocked restrooms.
Supported fellow attendants during peak periods or covering shifts as needed.
Improved accessibility for disabled visitors by monitoring the availability of handicapped parking spaces and restroom facilities.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Helped prevent vandalism and theft by conducting regular security checks throughout the rest area premises.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Reported damages and hazardous conditions to management for further action.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
No Degree - General Studies
Mary 'N' Smith Middle School
Accomac, VA
Skills
Multitasking
Customer Service
Strong Work Ethic
Cleaning and sanitation
Workplace Safety
Reliability and punctuality
Cleaning proficiency
Hazardous Chemicals Handling
Employee Training
Adaptability and Flexibility
Time management abilities
Sweeping and Mopping
Accomplishments
awarded with 'Great Performance' a total of 7 times
awarded with 'Hard Worker' a total of 8 times
awarded with 'Great Team Worker' a total of 9 times