Saverina Domenique Chicka
East Hampton,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Program Coordinator
Timothy Hill Children's Ranch
08.2022 - 03.2023
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Strengthened academic, social and physical education program offerings for area youth.
- Coordinated logistics for meals, transportation and program delivery.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
Assistant Barn Manager
Gray Horse Farms, LLC.
06.2021 - 06.2022
- Operated farm machinery to perform harvesting, landscaping, manure disposal and horse transport.
- Instructed group and private riding lessons for beginner and intermediate students, boosting overall revenue.
- Monitored overall health and well-being of horses, paying attention to signs of concern.
- Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Performed repairs and preventive maintenance on equipment and property.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maintained ranch records and documentation.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Fed and watered all animals according to strict feeding schedules and dietary needs.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
Traffic Control Officer
Sag Harbor Village Police Department
04.2021 - 07.2021
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
Bartender /Server
Salt Waterfront Bar & Grill
05.2015 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Family Nanny
Sgt, Anthony Rando
01.2017 - 05.2017
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized different types of activities to enhance physical and intellectual development.
- Implemented daily routine to maintain structure and stability
- Kept children's areas neat and clean.
- Developed creative activities to encourage physical, social and emotional growth.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Server
The Corner Bar
05.2016 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Town Lifeguard
Shelter Island Town
05.2014 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
- Earned Water Safety Instructor certification and managed beachfront safety.
Hostess
18 Bay Restaurant
09.2012 - 08.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Horse Groom
Hampshire Farms
01.2008 - 08.2012
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Led horses from stables to fields and back to maintain control of animals.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Tacked up horses to increase control over movements.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted with development of animal behavior modification plans.
Education
Master of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2022
Bachelor of Arts - Psychology & Criminal Justice
SUNY At Fredonia
Fredonia, NY05.2017
High School Diploma -
Shelter Island School District
Shelter Island, NY06.2013
Skills
- Optimize Staff Performance
- Medical Assistance
- Operational Efficiency
- Office Meetings
- Compassionate Care
- Project Requirements
- Research
- Social Skills
- Facilitating Coordination
- Safety Protocols
- Student Discipline
- Improvement Recommendations
- Analyzing Statistics
- Providing Feedback
- Event Coverage
- Social Behaviors
- Instructional Techniques
- Scheduling Medical Appointments
- Direct Operations
- Safe Transportation
- Youth Education Programs Leadership
- Generate Reports
- Community Outreach Programs
- Youth Support
- Set Organizational Policies
- Group Sessions
- Emotional Support
- Community Safety
- Group Activities
- Behavior Redirection
- Personnel Management
- Educational Games
- Drug Safety
- Positive Reinforcement Methods
- Financial Records Management
- Educational Outreach
- Fine Motor Skills
- Job Assignments
- Drug Laws Enforcement
- Educational Strategies
- Client Satisfaction
- Education Program Management
- Written and verbal communication
- Attention to Detail
- Critical Thinking
- Active Listening
- Analytical and Critical Thinking
- Problem-Solving
- Decision-Making
- Dependable and Responsible
- Organization and Time Management
- Cultural Awareness
- Teamwork and Collaboration
- Multitasking Abilities
- Interviewing skills
Certification
- CPR Training
- TCI Training
- Mandated Reporter Training
- Advanced Certificate: Criminal Investigation
Languages
English
Spanish
Timeline
Youth Program Coordinator
Timothy Hill Children's Ranch
08.2022 - 03.2023
Assistant Barn Manager
Gray Horse Farms, LLC.
06.2021 - 06.2022
Traffic Control Officer
Sag Harbor Village Police Department
04.2021 - 07.2021
Family Nanny
Sgt, Anthony Rando
01.2017 - 05.2017
Server
The Corner Bar
05.2016 - 08.2016
Bartender /Server
Salt Waterfront Bar & Grill
05.2015 - 09.2020
Town Lifeguard
Shelter Island Town
05.2014 - 08.2016
Hostess
18 Bay Restaurant
09.2012 - 08.2013
Horse Groom
Hampshire Farms
01.2008 - 08.2012
Master of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Bachelor of Arts - Psychology & Criminal Justice
SUNY At Fredonia
High School Diploma -
Shelter Island School District
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