Summary
Overview
Work History
Education
Skills
Timeline
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Saverio DiGioia

Katy,TX

Summary

Over 25 years direct Sales and Management experience across vast industries. Highly-motivated seasoned sales professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, proactive and punctual with team-oriented mentality.

Helping people is what I love, treating them how I want to be treated is my passion. I believe this has been the key to my success.

Overview

33
33
years of professional experience

Work History

Regional Director of Sales and Operations

Stone Mart
09.2022 - 03.2024
  • Sales and Operations Manager for Stone Mart Houston.
  • Top priority, customer retention with VIP clients for immediate sales on accounts 20-30% lost due to ocean freight hikes during epidemic.
  • Relocated from Tampa Headquarters to Houston TX to run new 30,000 sqf warehouse, 3500 sqf showroom, 3.2 million in inventory, and everyday operations.
  • Identified and built new relationships with potential customers to distribute our Natural Stone throughout TX and Western region.
  • Implemented operational policies and procedures to ensure compliance with local regulations for Houston office.
  • Coordinated logistics activities such as shipping, receiving, inventory control, and warehousing.
  • Cultivated strong professional relationships with key clients to drive long-term business development in new market for our lions share.
  • Coached, developed and motivated team to achieve revenue goals. Led sales planning, developed and managed accounts to grow existing ones and establish new sales accounts across the Western region.
  • Monitored industry trends and competitor activities to stay ahead of the competition. Managed daily operations of sales department, including supervision of all staff members in Houston location.
  • Handled shipping of trade show materials. Organized set up and breakdown to enhance marketplace visibility and building brand.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Set up meetings with owners and sales staff for (PK) Product Knowledge sessions, covering unique advantages over competitors.
  • Prospected for new business using databases and other strategies to generate sales.
  • Resolved customer complaints regarding sales and service.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Won 3rd Quarter Employee of the company in 2023.
  • Average 100+k per month at brand new Houston location from day one.

Outside Sales Representative

Pettit Fiberglass Pools
01.2022 - 09.2022
  • Responsible to follow up all incoming leads.
  • Called to make appointment and meet with clients in their home to go over options, collect land survey, and down payment.
  • Measure where everything would go placing flags for customers approval.
  • Draw architectural diagram from land survey to sign off for permitting process.
  • Negotiated different pricing packages including decking, screen enclosures, lighting, heaters, and spas.
  • Up selling different pool options, then close sale collecting initial deposit.
  • Closed 48 pools in 7 months.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Set and achieved company defined sales goals.
  • Exceeded monthly sales targets and quotas consistently.

Telephone Sales Representative

Life Alert
07.2020 - 09.2021
  • Over the phone sales with clients interested in protecting their life in the time of need.
  • Capturing all medical history, medications, emergency contacts for immediate response in the time of need.
  • Delivered exceptional service with a professional demeanor leading office in sales
  • Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
  • Cultivated inbound sales inquiries to successfully convert leads to sales.
  • Developed rapport with customers through active listening and personalized product recommendations.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Contributed to the company''s growth by achieving top sales rankings within the team consistently.
  • Streamlined call processes for increased efficiency, reducing average call handling times without compromising quality.
  • Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Senior Sales Consultant

Alta Cima
10.2019 - 07.2020
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Sending required documents via Docusign to complete the sale and deliver their home to locations all over the S.E. Sold 8 new homes in 1 month.
  • Consulted clients to pick out their new dream home between 5 builders and 110 home options to choose from.
  • Close the sale, complete all required documents, signatures, collecting down payments and place order with factory.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Identified prospects through cold calling, social media and trade publications.
  • Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.

National Sales Manager

Trust Arrow
01.2014 - 11.2019
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Met with customers to give sales presentations, negotiate contracts and promote services.
  • Phone room atmosphere taking incoming calls from clients all over the US with various student loan debt.
  • We would get them out of default, stop garnishments and enroll them to government programs for a fee.
  • This was typically a "One Call Close" sale but sometimes follow up was necessary.
  • Collected credit card payments over the phone, sending required documents via Docusign to complete the sale.
  • Led the office my first 2 years in outbound calls, sales, and performance to be promoted to National Sales Manager over seeing 13 outside sales reps located in Fl, Al, CA and NY.
  • Monitoring sales calls, endless coaching, and assisting them when needed to close the sale.
  • Generated over 2,000,000 in extra revenue setting up 17 affiliates offices all over the US my last 3 years.
  • Would fly out for 2 weeks for consultation fee and getting new affiliates closing sales. First week hiring new reps and training them on product knowledge, navigation on Federal websites, closing techniques, CRM and sending paperwork via DocuSign to close the sale. Second week, monitoring their calls, coaching them to help close the sale.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Sales Associate

Sun Realty Group
04.2018 - 09.2019
  • Drive through mobile home communities throughout my county to meet clients that were trying to sell "Buy Owner" and convince them to utilize our listing services for a fee.
  • Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
  • Hosted open houses and private showings to showcase properties effectively, resulting in increased interest from potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Meet property managers and work closely with them on potential clients as well as sticking to their community requirements.
  • Take pictures of their property, create the listing for final approval of listing.
  • Negotiated between potential buyers/sellers to finalize sale.
  • Prepared all required paperwork, collecting all signatures to close the sale either Docusign or in person.
  • Sold 14 homes in my first 2 months.
  • Communicated with clients to understand property needs and preferences.
  • Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Sales Operations Manager

Stone Mart
02.2007 - 07.2013
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
  • Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Regional Sales Manager

Poggi Brothers USA
02.2004 - 02.2007
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Poggi Bro family owned Natural stone quarries in Rome, Italy.
  • Exported the highest grade stone all over the world. We also imported 2+3cm Granite slabs from India and Brazil for retail/wholesale in Tampa Fl.
  • Responsible for inside sales and maintaining strong relationships with 86 accounts all over the US. Doubling company sales revenue from 300k - 600k in my first 8 months.
  • Company provided truck, gas card, credit card and computer from 3rd month forward.
  • Was then promoted to Outside Regional Sales Manager for the West Coast of Fl, road warier 4 days a week. Load up samples in Co truck on Monday delivering samples, meeting with builders, designers, customers from Naples to Panhandle (west coast) helping finalize the sale all week, coming back home on Friday.
  • While in new market, would identify potential flooring stores, meeting with store managers and setting up our displays to establish new accounts.
  • Increased accounts from 86 to 214 in 3 years.
  • Recession hit in 2007 so they packed up and moved back to Rome.

Sales/Foreman/Supervisor

Artistic Decking
07.1991 - 10.2005
  • Family owned decking business with my Brother.
  • Responsible for advertising, setting appointments, giving estimates and closing the sale in the clients homes.
  • Would have several sample boards to identify their needs and narrow down selections.
  • Collected the 40% down payment, sign contract and complete all work specified.
  • Cold called commercial property managers to pitch them on repairs for pool decks, walk ways, entry ways etc establishing new accounts and maintaining that valued relationships for years to come.
  • First meeting closing ratio was 38% my last 6 years.
  • My Brother kept the company going after mutual agreement of my departure in 2005.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.

Education

High School Diploma -

Land O' Lakes High School
Land O' Lakes, FL
06.1989

Skills

  • Trade Shows
  • Sales Presentations
  • Key Account Management
  • Operations Management
  • Sales Training
  • Contract Negotiations
  • Staff Training
  • Pipeline Management
  • Customer Service
  • Decision-Making
  • Relationship Building
  • B to B sales
  • Closing Techniques
  • Operating Procedures and Policies
  • Direct Sales
  • Networking Events

Timeline

Regional Director of Sales and Operations

Stone Mart
09.2022 - 03.2024

Outside Sales Representative

Pettit Fiberglass Pools
01.2022 - 09.2022

Telephone Sales Representative

Life Alert
07.2020 - 09.2021

Senior Sales Consultant

Alta Cima
10.2019 - 07.2020

Sales Associate

Sun Realty Group
04.2018 - 09.2019

National Sales Manager

Trust Arrow
01.2014 - 11.2019

Sales Operations Manager

Stone Mart
02.2007 - 07.2013

Regional Sales Manager

Poggi Brothers USA
02.2004 - 02.2007

Sales/Foreman/Supervisor

Artistic Decking
07.1991 - 10.2005

High School Diploma -

Land O' Lakes High School

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Saverio DiGioia