Savier Espinal
Queens,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Certified Sales & Leasing Consultant
Koeppel Auto Group
12.2017 - Current
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
Used Car Sales Consultant
JF Motors - World Auto
11.2016 - 11.2017
- Streamlined inventory management, maintaining accurate records of available vehicles for efficient operations.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
Catering Server
Star Hospitality Group
07.2013 - 12.2016
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution.
- Collaborated with team members to create memorable experiences for clients and guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Managed inventory control and effectively reduced food waste during events.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Supported successful events by setting up venue spaces according to client specifications.
- Streamlined the serving process through efficient buffet line management.
Business Development Executive
Bayside Chrysler Jeep Dodge
02.2013 - 09.2015
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Valley Stream Central High School
Valley Stream, NY06.2011
Skills
- Client Needs Assessment
- Sales Strategy Development
- Product knowledge expertise
- Effective communication
- Conflict resolution
- Financial analysis proficiency
- Closing deals efficiently
- Prospecting potential clients
- Goal-oriented mindset
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Certified Sales & Leasing Consultant
Koeppel Auto Group
12.2017 - Current
Used Car Sales Consultant
JF Motors - World Auto
11.2016 - 11.2017
Catering Server
Star Hospitality Group
07.2013 - 12.2016
Business Development Executive
Bayside Chrysler Jeep Dodge
02.2013 - 09.2015
High School Diploma -
Valley Stream Central High School
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