Savilla Costello
1263 Kingwood Pike Morgantown,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Production Operation Center Representative
DeliverHewalth Solutions/Nuance Communications
07.2007 - 01.2024
- Monitor 20+ assigned hospital accounts and staff for accurate and timely processing of medical documentation and placement of transcription and QA staff where needed to ensure completed documents for continued patient care
- Ensure stat dictations are completed in a timely manner
- Communicate with clients, vendors, transcriptionists, managements and IT support.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Medical Transcriptionist
University Health Associates
07.1998 - 07.2007
- Generate medical notes and correspondence for general medicine and specialty clinics.
- Utilized templates and macros to streamline transcription processes.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Transcription Coordinator
University Health Associates
09.1990 - 07.1998
- Managed activities of transcription department
- Maintained system hardware and daily backup and performed troubleshooting
- Gathered payroll information
- Interacted daily with transcriptionists concerning problems and/or relaying information
- Edited and proofread documents produced in transcription department
- Trained new transcriptionists in use of software
- Designed templates used for forms in Word Perfect and Soft Med systems
- Generated productivity reports
- Developed skill in office administration and management.
Medical Records Clerk
University Health Associates
08.1985 - 09.1990
- Maintained patient charts
- Developed skills in patient/client relations.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Supported medical staff by providing organized and accurate medical records.
Admissions Clerk/Paging Operator
West Virginia University Hospital
09.1983 - 08.1985
- Managed central communications for West Virginia University Hospital
- Answered multi-line phone and routed calls to appropriate person
- Paged personnel through over-head and/or beeper systems
- Interviewed patients/family to obtain personal and insurance information for admission
- Prepared death certificates.
Education
Bachelor of Science in Business Administration - Accounting
West Virginia University
Morgantown, WV08.2004
Skills
- Problem Resolution
- Data Management
- Interpersonal Communication
- Self-Directed
- Quality Assurance
- Software used - MS Office, Teams, Word, Word Perfect, Dictaphone, Soft Med, EditScript
Timeline
Production Operation Center Representative
DeliverHewalth Solutions/Nuance Communications
07.2007 - 01.2024
Medical Transcriptionist
University Health Associates
07.1998 - 07.2007
Transcription Coordinator
University Health Associates
09.1990 - 07.1998
Medical Records Clerk
University Health Associates
08.1985 - 09.1990
Admissions Clerk/Paging Operator
West Virginia University Hospital
09.1983 - 08.1985
Bachelor of Science in Business Administration - Accounting
West Virginia University
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