Savin Kuch
Kennebunk,ME
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Active in building and supporting Asian communities across the nation while as a Board Member for a local Khmer Temple in Maine, and continuing my creative practice in photography, video editing, and graphic art.
Overview
19
19
years of professional experience
Work History
Event Specialist
Heinemann Publishing
11.2021 - Current
- Develop yearly conference schedule based on Heinemann's brand/Publication Relations (PR) objectives.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Managed budgets effectively, optimizing resource allocation for maximum impact on events.
- Collaborated with cross-functional teams to deliver memorable events that met organizational goals.
- Cultivated strong relationships with sponsors and partners, fostering long-term support for events.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Made budgets and proposals for events and event details such as bookings and guest logistics.
- Planned large-scale events such as trade shows, conferences and meetings.
- Accurately calculated and processed expenses during and after events.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Manage incoming author speaking engagement events.
- Collaborate with National Content Specialists/Implementation Specialists, Product Owners/Marketing & other key stakeholders to develop plan for key conferences, author events and brand awareness.
Customer Service Rep
Heinemann Publishing
11.2019 - 11.2021
- Administrative assistance, data entry; point of contact for requests via phone or email correspondence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Manager
Lodge on the Cove
05.2019 - 11.2019
- Property Manager assistant and floating front desk manager for other Kennebunkport Resort Collection - KRC properties.
Implementation Specialist
Madison Resources
10.2018 - 04.2019
- Madison provided financial, technical, and operational support and business intelligence needed to assist staffing firms efficiently and profitably
- Trained as one of their Implementation Specialists Team members to assist Madison clients with on-boarding a new CRM database system.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
Membership & Customer Relations Assistant
International Association of Privacy Professionals - iapp
03.2016 - 06.2018
- Customer Service Assistant for certified members of IAPP
- Being knowledgeable with products, IAPP events/conferences, maintain CRM system for corporate clients and manage relationships with all Privacy Professionals global wide.
- Developed rapport with clients through active listening, empathy, and understanding of their needs.
- Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
Front Desk Associate
Hidden Pond
08.2015 - 12.2015
- Manage reports for each department to prepare and start their day accordingly
- Maintain reservation and check-in/check out protocols
- Concierge/HP grounds tour guide
- Floating manager among all KRC properties
Front Desk Associate
Captain Lord Mansion
03.2014 - 08.2015
- Promoted to office position to engage and build rapport with guests
- Manage reservations and check-in/check-out protocol
- Collaborated with housekeeping staff to ensure seamless room transitions and availability
- Manage reports / maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests
Garden House Cook
Captain Lord Mansion
08.2013 - 12.2014
- Second lead cook to manage a private kitchen in the extended Garden House of the Mansion
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations
Event Set-up & Banquet Server
Nonantum Resort
01.2005 - 01.2014
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience
Education
Associates Degree - Digital Media & Animation
YORK COUNTY COMMUNITY COLLEGE
Wells, MESkills
- Exhibit Management
- Event Setup and Breakdown
- Speaker Coordination
- Creative Problem Solving
- Database Management
- Adobe Creative Suite
- Project Coordination
- Adaptable and Flexible
- Team collaboration
- Budget tracking
- Creative Collaboration
- Storyboarding assistance
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
Event Specialist
Heinemann Publishing
11.2021 - Current
Customer Service Rep
Heinemann Publishing
11.2019 - 11.2021
Front Desk Manager
Lodge on the Cove
05.2019 - 11.2019
Implementation Specialist
Madison Resources
10.2018 - 04.2019
Membership & Customer Relations Assistant
International Association of Privacy Professionals - iapp
03.2016 - 06.2018
Front Desk Associate
Hidden Pond
08.2015 - 12.2015
Front Desk Associate
Captain Lord Mansion
03.2014 - 08.2015
Garden House Cook
Captain Lord Mansion
08.2013 - 12.2014
Event Set-up & Banquet Server
Nonantum Resort
01.2005 - 01.2014
Associates Degree - Digital Media & Animation
YORK COUNTY COMMUNITY COLLEGE
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