Savinay Gaikwad

Associate Manager

Sutherland Global Services

03.2015 - Current

Manage daily workflow of team members to meet organizational goals
Facilitated the development of team by providing training, coaching & feedbacks
Handling Resource Planning for the process
Responsible for weekly/monthly schedule upload for associates/supervisors
Analyze billing hours basis daily billing hours report
Team engaging activity for better performance and connectivity
Created weekly/monthly reports outlining progress on key initiatives
Maintained accurate records of team’s attendance and payroll information
Identified opportunities for process improvement and increased efficiency
Assisted in developing policies and procedures that improved customer satisfaction ratings
Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
Worked on multiple calling projects like HMO & PPO , CMS calling , Data collection and verification and Veda Calling for the clients Humana and California Department of Managed Health Care from the year 2015 to 2023.
Currently leading the provider enrollment/ insurance credentialing and Re-credentialing team and handling multiple clients like Bedrock Health care, Athena, Office Practicum and Blue Cross Blue Shield.