Savion Barnes
Summary
Emerging network operations specialist with expertise in diagnosing and troubleshooting complex computer and network issues. Proven track record in providing technical support while enhancing user satisfaction through effective solutions and system upgrades.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead System Administrator
Securastock
Cleveland, Ohio
03.2025 - Current
- Coordinated system upgrades and patch management across multiple platforms, enhancing performance and security.
- Provided technical support and troubleshooting for users across the organization, resolving issues to minimize downtime.
- Utilized various software programs such as Salesforce CRM and Zendesk Support System to manage incoming inquiries.
- Developed innovative ideas and solutions to improve team performance and outcomes.
Mechanical and Payment Technology Technician
CSC ServiceWorks
Cleveland, Ohio
09.2023 - 03.2025
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Diagnosed and resolved hardware, software, and network issues to restore system functionality.
- Configured and tested new software and hardware to enhance system performance.
- Executed routine cleaning and maintenance on laundry equipment to improve overall reliability.
- Tested machines and made minor adjustments, ensuring consistent equipment functionality.
IT Field Support Technician
FIT Technologies
09.2022 - 09.2023
- Provided networking solutions, server maintenance, and workstation setup/configuration for corporate clients.
- Streamlined repair process by implementing a ticketing system to enhance task tracking and prioritization.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Configured PCs, projectors, and microphones for video conferencing rooms.
- Refurbished used computers and technological equipment, saving companies money.
Field Service Technician
Breezeline
Cleveland, OH
06.2020 - 09.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Surveyed property and installed new cable lines from pole to customer's home, ensuring proper connectivity.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Tested cables with volt-OHM meters, spectrum analyzers, and signal level meters to ensure optimal performance.
- Identified sales opportunities during site visits, promoting additional products or services aligned with customer requirements to support revenue growth.
Education
Associates - Information Technology
Notre Dame College
Cleveland, OHSkills
- System upgrades
- Wireless Networking
- Desktop Technical Support
- Device Installation
- Zendesk expertise
- Network administration
- Client Relationship Management
- Cable Management
- Machine Assembly
- Coding skills
Certification
CompTIA A+ Certification
Google IT certification
Timeline
Lead System Administrator
Securastock
03.2025 - Current
Mechanical and Payment Technology Technician
CSC ServiceWorks
09.2023 - 03.2025
IT Field Support Technician
FIT Technologies
09.2022 - 09.2023
Field Service Technician
Breezeline
06.2020 - 09.2022
Associates - Information Technology
Notre Dame College