Savion Rodgers
Paterson,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
COVID-19 Tester
The Judge Group
01.2021 - 04.2023
- Check-in patients who come for a covid-19 PCR test.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Authorized Retailer
AT&T Portables
01.2020 - 03.2020
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
Customer Service Associate
Walmart
01.2018 - 01.2019
- Handle all money transfers and returns/exchanges.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
Sales Associate/Cashier
Staples
06.2017 - 12.2017
- Help customers find what they need and work the register.
- Answered phone calls to assist customers with questions and orders.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by providing information and resolving complaints.
- Initiated friendly conversation with customers to determine level of assistance required.
Sales Associate
Kids Foot-Locker
12.2015 - 01.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
Education
Associate of Applied Science - Business Administration And Management
Passaic County Community College
Paterson, NJ06.2019
High School Diploma -
International High School
Paterson, NJ06.2017
Skills
- Strong Organizational Skills
- Report Preparation
- Task Prioritization
- Confidentiality and Data Protection
- Multitasking and Time Management
- Ease with Computers and Technology
- Verbal and Written Communication
- Writing and Editing Skills
- Cash Drawer Management
- Critical Thinking
- Fast Learner
- Computers and Technology
- Professional and Courteous
- Data Entry
- Problem Solving
- Highly Efficient and Productive
- Correspondence Writing
Timeline
COVID-19 Tester
The Judge Group
01.2021 - 04.2023
Authorized Retailer
AT&T Portables
01.2020 - 03.2020
Customer Service Associate
Walmart
01.2018 - 01.2019
Sales Associate/Cashier
Staples
06.2017 - 12.2017
Sales Associate
Kids Foot-Locker
12.2015 - 01.2017
Associate of Applied Science - Business Administration And Management
Passaic County Community College
High School Diploma -
International High School
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