Savion Rodgers
Paterson,NJ
Summary
Experienced in overseeing front office operations with a focus on seamless and efficient service delivery. Possess strong leadership and communication skills to foster a collaborative team environment and drive towards a common goal. Proficient in optimizing administrative processes to enhance guest satisfaction by consistently delivering exceptional experiences.
Overview
10
10
years of professional experience
Work History
Front Office Manager
The Judge Group
01.2021 - 12.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Responded to customer issues to provide immediate resolution and improve retention
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Sales Associate
AT&T Portables - Authorized Retailer
01.2020 - 03.2020
- Answered store and merchandise questions and led customers to wanted items
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Recommended merchandise to customers based on needs and preferences
- Computed purchases and received and processed cash or credit payment
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Customer Service Manager
Walmart
01.2018 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Evaluated and authenticated returns, exchanges and voids
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Sales Associate/Cashier
Staples
06.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Welcomed customers, offering assistance to help find store items
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Initiated friendly conversation with customers to determine level of assistance required
Education
Associate of Applied Science - Business Administration And Management
Passaic County Community College
Paterson, NJ06.2019
Skills
- Report Preparation
- Effective multitasking
- Task Prioritization
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Customer relations
- Writing and Editing Skills
- Records management
- Professional and Courteous
- Data Entry
- Proficient in Microsoft Office Suite
- Staff training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Manager
The Judge Group
01.2021 - 12.2024
Sales Associate
AT&T Portables - Authorized Retailer
01.2020 - 03.2020
Retail Customer Service Manager
Walmart
01.2018 - 12.2019
Sales Associate/Cashier
Staples
06.2015 - 11.2017
Associate of Applied Science - Business Administration And Management
Passaic County Community College
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