Savit Santiphop
San Jose,CA
Summary
Dedicated and experienced service industry professional with over ten years of experience as a server and managerial experience in a high-paced environment. Proven ability to handle stressful situations with a focus on providing excellent customer service. Seeking a position in a breakfast restaurant where I can leverage my extensive experience and skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
Coup de Thai
11.2023 - 07.2024
- Managed daily operations, including staff scheduling, inventory management, and customer service
- Trained and supervised new staff members to ensure high service standards
- Addressed and resolved customer complaints to maintain satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Server / Supervisor
Coup de Thai
01.2021 - 11.2023
- Served customers efficiently and courteously
- Promoted to managerial position due to exceptional performance.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Server / Supervisor
Pineapple Thai
01.2021 - 11.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Server
Thai Grata
01.2017 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Sushi Maru
01.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Blue Mango
01.2014 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Hospitality hotel and event management
San Jose State University
San Jose, CA01.2021
Skills
- Customer Service
- Team Leadership and Supervision
- Time Management
- Conflict Resolution
- Staff Training and Development
- Inventory Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Schedule Preparation
- Positive Attitude
Timeline
Manager
Coup de Thai
11.2023 - 07.2024
Server / Supervisor
Coup de Thai
01.2021 - 11.2023
Server / Supervisor
Pineapple Thai
01.2021 - 11.2023
Server
Sushi Maru
01.2019 - 01.2020
Server
Thai Grata
01.2017 - 01.2021
Server
Blue Mango
01.2014 - 01.2019
Bachelor of Science - Hospitality hotel and event management
San Jose State University
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