Savita Phatak
Dublin,CA
Summary
Innovative program and product professional with proven track record in managing complex programs and delivering high-impact results. Demonstrated success in leading cross-functional teams and driving project excellence. Expertise in strategic planning, stakeholder communication, and fostering collaborative environment
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Coupang Corp.
10.2021 - 01.2024
- Spearheaded GSOC build and launch, developing innovative solutions that saved $2M in operations and resource utilization
- Managed critical GSOC functions, enhancing data security protocols and streamlining access controls across the organization
- Led cross-functional initiatives involving technology, operations, and security teams to deliver integrated solutions and achieve business objectives.
- Facilitated collaboration among diverse stakeholders to ensure seamless program execution and alignment with organizational strategy.
- Collaborated across departments to align program goals with company objectives, demonstrating strategic leadership in internal stakeholder management
- Introduced and championed Agile and Lean principles in project delivery, improving efficiency, motivating team members, and enhancing collaboration across departments
- Key accomplishments:
- Received employee of the quarter award for onboarding new clients on the Mass Communication & Crisis Management platform in record time.
- Recognized for making data driven decisions aligning with organization goals
Senior Program Manager
First Republic Bank
10.2016 - 10.2021
- Led cross-functional teams in complex data transformation workstreams, resulting in over $20M savings over 3 years and showcasing ability to manage major cross-functional projects
- Led and negotiated contract terms, achieving a cost saving of $300k through strategic vendor management
- Communicated complex program status, risks, and recommendations to executive leadership and cross-functional stakeholders, ensuring transparency and informed decision-making.
- Created and delivered executive-level presentations and reports to drive consensus and secure buy-in for strategic initiatives.
- Collaborated across departments to ensure goal alignment and program success
- Coached and mentored junior team members, fostering skill development and promoting best practices in project management and data analysis
- Key accomplishments:
- Successfully completed multiple, complex data transformation workstreams with substantial savings
- Owned the budget and forecast function for the entire program of $60M
Project Manager
Wells Fargo
11.2011 - 10.2016
- Led the seamless integration of the servicing module onto a modern platform, resulting in 20% less time with improved UI clarity
- Oversaw the integration of a new module into the existing mobile app, increasing mobile traffic by 12%
- Managed the online collections product, enhancing customer experience and increasing satisfaction by 18%
- Key accomplishments:
- Significant contribution in mobile app launch which was recognized as the industry best that year
- Owned the highly successful Online collections product
Business Analyst
Franklin Templeton
03.2011 - 11.2011
- Launched Franklin Templeton's social media presence, establishing Facebook, Twitter, and blog platforms, expanding the company's digital reach and stakeholder engagement
- Facilitated workshops to gather requirements and translate business needs into functional specifications for projects.
- Key accomplishments:
- Built the organization’s social media presence from the ground up
Education
Bachelor of Science -
Institute of Science
Nagpur, IndiaDiploma - Business Management
Department of Business Management
Diploma - Systems Management
Department of Business Management
Certificate - Data Analytics & Data Visualization
General Assembly
San Francisco, CASkills
- Vendor Management
- Budgeting & Forecasting
- Stakeholder Management
- Data Driven Strategy
- Agile Transformation
Certification
- PMP (PMI)
- CBAP
- CSM
- CSPO
- Data Analytics
Timeline
Senior Program Manager
Coupang Corp.
10.2021 - 01.2024
Senior Program Manager
First Republic Bank
10.2016 - 10.2021
Project Manager
Wells Fargo
11.2011 - 10.2016
Business Analyst
Franklin Templeton
03.2011 - 11.2011
Bachelor of Science -
Institute of Science
Diploma - Business Management
Department of Business Management
Diploma - Systems Management
Department of Business Management
Certificate - Data Analytics & Data Visualization
General Assembly
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