Savita Krishnan
Campbell
Summary
Senior Project and Customer Success Manager with extensive experience at LSEG, specializing in process improvement and stakeholder engagement. Proven ability to lead cross-functional teams in delivering high-impact projects on schedule. Skilled in project planning and risk assessment, with a focus on mentoring junior staff and enhancing communication strategies to boost client satisfaction and retention.
Overview
32
32
years of professional experience
2
2
Certifications
Work History
Senior Project Manager
Refinitiv/London Stock Exchange Group
Los Angeles/San Francisco
07.2017 - 11.2025
- Delivered high-impact projects on schedule by leading cross-functional teams.
- Managed project scopes, timelines, and budgets to align with organizational objectives.
- Coordinated stakeholder communications to provide project updates and gather feedback.
- Developed comprehensive project plans utilizing industry-standard methodologies.
- Mentored junior project managers in best practices and methodologies.
- Facilitated effective communication among senior management, project team members, and clients.
- Created detailed reports on project status, issues, risks, and opportunities.
- Implemented change management processes to address issues and adapt to shifted priorities.
- Established and maintained baselines, KPIs, and dashboards that track value delivery
Senior Customer Success Manager
Refinitiv/Thomson Reuters
New York, NY
06.2006 - 06.2017
- Trained new Customer Success Managers, seĴing them up for success in their roles through hands-on coaching and mentoring.
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Led a team of Customer Success Managers, resulting in increased client retention and up-selling opportunities.
- Managed escalations effectively, resolving complex issues and preventing future occurrences.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Lecturer, Business Administration
University of Mumbai, India
Mumbai, Maharashtra
06.1993 - 10.2003
- Developed engaging course materials for diverse student populations.
- Conducted lectures and facilitated discussions on various academic topics.
- Mentored students to enhance their academic skills and personal growth.
- Created instructional and lecture plans for classes in compliance with course objectives.
Education
Master of Science - Business Administration
University of Pune
Pune, India05.1992
Skills
- Process improvement
- Waterfall, Agile, and Hybrid methodologies
- Stakeholder management
- Risk assessment
- Project planning
- Training and mentoring
- Smartsheet and ServiceNow proficiency
- Microsoft Copilot expertise
- Excellent Communication skills
- Multi-project management
Key Projects
- Amazon Alexa - Financial Data Feed Integration
- Canadian Banks - Product migration for 4000 end users
Certification
PMP
Timeline
Senior Project Manager
Refinitiv/London Stock Exchange Group
07.2017 - 11.2025
Senior Customer Success Manager
Refinitiv/Thomson Reuters
06.2006 - 06.2017
Lecturer, Business Administration
University of Mumbai, India
06.1993 - 10.2003
Master of Science - Business Administration
University of Pune