Savita Krishnan
Senior Project Manager
Campbell,CA
Summary
Dynamic Program and Customer Success Manager with a proven track record at LSEG, adept at driving project success through agile methodologies and cross-functional collaboration. Recognized for enhancing productivity and reducing costs, while mentoring teams and fostering strong client relationships. Committed to continuous improvement and delivering exceptional results in complex environments.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Senior Project Manager
LSEG
Los Angeles/San Francisco, CA
07.2017 - Current
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
- Successfully recovered projects at risk of failure, implementing turnaround strategies that restored client confidence and secured project objectives.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Senior Customer Success Manager
Refinitiv, Thomson Reuters
06.2006 - 06.2017
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Led a team of Customer Success Managers, resulting in increased client retention and upselling opportunities.
Lecturer of Business Administration
University of Mumbai
06.1992 - 10.2003
- Collaborated with the Career Services office to facilitate job placement opportunities for graduating students, bolstering post-graduation success rates.
- Implemented flipped classroom strategies to maximize student engagement and comprehension during lecture periods.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Designed and implemented engaging group projects that fostered teamwork, critical thinking, and problem-solving skills among students.
Education
Business Administration
University of Pune
Pune, India05-1992
Skills
Project planning
undefinedCertification
PMP
Affiliations
- Project Management Institute
Timeline
Certified Scrum Master (SCM)
07-2018
PMP
10-2017
Senior Project Manager
LSEG
07.2017 - Current
Senior Customer Success Manager
Refinitiv, Thomson Reuters
06.2006 - 06.2017
Lecturer of Business Administration
University of Mumbai
06.1992 - 10.2003
Business Administration
University of Pune