SAVITA LOCKER
AUBURN,USA
Summary
. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
19
19
years of professional experience
Work History
Manager/Small Business Owner
Romios Pizza and Pasta
Renton, WA
06.2009 - 12.2024
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Coached, mentored and trained team members in order to improve their job performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Produced thorough, accurate and timely reports of project activities.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed market trends and competitor activity to inform business strategy.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with industry regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented quality control measures to uphold company standards.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Established processes to ensure efficient workflow throughout the organization.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Advised employees on best practices regarding safety protocols and procedures.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Community Health Facilitator
Valley Medical Center
02.2021 - 12.2023
- Engaging Patients in care
- Working as a Community Health facilitator for Puget sound, Seattle, Yakima, Sunnyside, Richland test sites
- Provide Outbound Phone calls to patients testing positive for Covid-19 in the community
- Empowering the patients with knowledge and access to support resources
- Improving the patient and the family experience of care
- Contact relevant community agencies to increase knowledge of services available for patients and families
- Educating patients per protocol
- Provide assistance with/advocate for patients/families
- Establish contact with community resources and develop tools to educate peers on patient Advocacy and support network
- Maintain attentiveness to continuous updates and 'add on's' to the Day list
- Responds to patient's questions and investigates and communicates answers as appropriate
- Responsible for communicating information related to network and clinic functions
- Maintains and works lists for patients needing appointments when patient management system is down
- Give patient the option of leaving name and number, or calling back at a later time
- Serve as a 'point Person' for computer systems and as requested
- Verify Insurance eligibility with the insurance company (via web) as required
- Entering and scanning chart notes
- Listening to information provided by the patient and assisting
Patient Service Representative - Primary Care
Valley Medical Center
08.2020 - 02.2021
- Same Duties as Eye Clinic Including:
- Directs or assists patients in completing appropriate paperwork
- Generates labels and prepares chart for visits or service
- Ensure all patients appointments are prepped in a timely and accurate manner
- Maintain attentiveness to continuous updates and 'add on's' to the Day list
- Review the appointment screen for financial/Clinical and other flags and refers patient to patient financial services when appropriate
- Responds to patient's questions and investigates and communicates answers as appropriate
- Monitor office supplies and equipment, keeping person responsible for ordering updated
- Perform Procedure for closing office
- Overview of copays and documentation being done properly
- Responsible for communicating information related to network and clinic functions
- Arranges for specific patient needs for the time of the appointment, Including Interpreters, Wheelchairs etc
- Maintains and works lists for patients needing appointments when patient management system is down
- Give patient the option of leaving name and number, or calling back at a later time
- Serve as a 'point Person' for computer systems and as requested
- Review the appointment screen for financial/Clinical and other flags and refers patient to patient financial Services when appropriate
- Add new account and subscriber Information as identified
- Verify Insurance eligibility with the insurance company (via web) as required
- Entering and scanning chart notes
- Listening to information provided by the patient and assisting
- Enter requests for prescription refills
- Responds to questions/issues regarding billing
- ACTS AS A LIAISON BETWEEN MA AND PROVIDERS
Patient Service Representative - Eye Clinic
Valley Medical Center
07.2018 - 08.2020
- Check in patients
- Scheduling
- Collecting payments
- Handle multiple calls
- Manage patient referrals
- Tracking patient medical records
- Entering and scanning chart notes
- Listening to information provided by the patient and assisting
- Photocopy, file, scan and organize patient files
- Prepping new patient charts
- Enter requests for prescription refills
- Performs daily cash reconciliation and reporting
- Receives and directs other payments coming to the facility
- Responds to questions/issues regarding billing
- Manages messages and order workflow
- Organize and allocates orders in a timely fashion
- Acts as a Liaison between MA and providers
Patient Service Representative - Anticoagulation Clinic
Valley Medical Center
07.2017 - 07.2018
- Check-in patients
- Collecting payments
- Manage patient referrals
- Tracking patient medical records
- Scheduling patient appointments
- Entering and scanning chart notes
- Listening to information provided by the patient and assisting
- Photocopy, file, scan and organize patient files
- Prepping new patient charts
- Collecting payment
- Refill Prescriptions on request
Scheduler Tech - Rehab Services
Valley Medical Center
06.2016 - 07.2017
- Manage patient referrals
- Tracking patient medical records
- Scheduling patient appointments
- Handle multiple phone calls
- Entering and scanning chart notes
- Listening to information provided by the patient and assisting
- Photocopy, file, scan and organize patient files
- Prepping new patient charts
- Collecting payment
Patient Service Coordinator
TriWest Healthcare Alliance
06.2014 - 11.2015
- Schedules appointments for Veterans using the medical management appointing function for specialty care
- Team supervisory lead
- Organize holiday events, potlucks, happy hour activities
- Overseeing processes to improve business productivity
- Help team propose and identify goals
- Manages multiple tasks lists in accordance with directed timelines
- Initiates automated or live outbound phone calls to Veterans and providers within timelines
- Contacts network providers to schedule, reschedule or cancel Veterans' appointments
- Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI)
- Tracks, receives, and reviews medical information for completeness in accordance with VA and TriWest requirements
- Creates referrals for veterans
- Mentoring new hires
Patient Service Coordinator
Seattle Chiropractor
02.2012 - 05.2014
- Hired from externship after completing 200 hours
- Make appointment via Electronic Health Records
- Make specialist appointments for patients
- Provide support to the doctor as well as other specialists
- Keeping all patient files organized and maintain the front office
- File medical records
- Setting up promotional events (churches, community centers)
- Created meetings minutes
- Created a user-friendly and systematic information management system that helped reduced data-retrieval time
- Answering phones and scheduling appointments
- Sent out billing statements; claim form 1500; applied coding
- Filing and posting payments
- Call insurance to check eligibility
Administrative Assistant
Exceptional Chiropractor
02.2012 - 01.2013
- Handle any issues/conflicts that might arise
- Maintain the flow of room
- Filing and posting
- Data entry
- Performing clerical duties
- Call Insurance to check eligibility
- Maintain confidentiality
- Managing staff and patient schedules
- Set up staff meetings
Assistant Manager
ICICI Bank
, India
06.2006 - 05.2008
- Company Overview: India
- Creating weekly schedules for staff
- Processing payroll
- Lead and motivate staff to meet their targeted goals
- Negotiate and solve problems and assist in making effective decisions
- Train and supervise staff
- Generating weekly reports
- Creating presentations
- Setting up meetings and conferences
- Making travel arrangements for management
- Taking meeting minutes
- Providing welcoming atmosphere for employees and customers
- Assisting branch manager with company procedures and policies
- Record all the daily financial transactions
- India
Education
CERTIFIED PERSONAL TRAINER-ISSA -
PHEONIX, AZ09.2021
MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE -
EVEREST COLLEGE
11.2012
BACHELOR'S - BUSINESS ADMINISTRATION
GND UNIVERSITY
05.2008
Skills
- Ability to provide direction and delegating work assignments to team members
- Ability to take initiative and be accountable
- Knowledge of Human Resources principles and procedures
- Proficient problem solving
- Proficient analysis skills
- Proficient research skills
- Understanding of the importance of integrity
- Understanding of trust and confidentiality in the legal process
- Ability to act independently
- Ability to work in a team setting
- Willingness to embrace new opportunities and challenges
- Ability to make judgement calls
- Ability to prioritize workload
- Ability to work under pressure
- Ability to meet tight deadlines
- Ability to adapt to changes in the external environment and organization
- Marketing
- Complex Problem-solving
- Financial management
- Regulatory compliance
- Risk management
- Negotiation
- Lead generation
- Strategic planning
- Staff training and development
- Change management
- Vendor management
- Performance evaluations
- Policy implementation
- Partnership development
- Staff management
- Goal setting
- Key performance indicators
- Work prioritization
- Relationship building
- Product management
- Expense tracking
- Staff development
- Employee onboarding
- Task delegation
- Customer relationship management (CRM)
- Recruiting and interviewing
- Emergency response
- Decision-making
- Revenue management
- Disciplinary techniques
- Business administration
- Competitor research
- Safety procedures
- Cross-functional team management
- Verbal and written communication
- Time management
- Financial records oversight
- Project planning
- Business planning
- Data analysis
- Sales techniques
- Schedule preparation
- Clear communication
- Documentation and reporting
- Team leadership
- Budget control
- Inventory management
- Business development
- Coaching and mentoring
- Customer service
Volunteer Experience
- Part-Time Tutor, Tutoring of High School Students, English, Hindi, Punjabi, Math, Chemistry, 2006-2007
- Event Coordinator, Coordinating various events, School Events, Family Events, Birthday Parties, Wedding Events, ON-OCCASION
- Volunteer, Ravishing Women Events (A Non Profit Organization), 2018-Now
Timeline
Community Health Facilitator
Valley Medical Center
02.2021 - 12.2023
Patient Service Representative - Primary Care
Valley Medical Center
08.2020 - 02.2021
Patient Service Representative - Eye Clinic
Valley Medical Center
07.2018 - 08.2020
Patient Service Representative - Anticoagulation Clinic
Valley Medical Center
07.2017 - 07.2018
Scheduler Tech - Rehab Services
Valley Medical Center
06.2016 - 07.2017
Patient Service Coordinator
TriWest Healthcare Alliance
06.2014 - 11.2015
Patient Service Coordinator
Seattle Chiropractor
02.2012 - 05.2014
Administrative Assistant
Exceptional Chiropractor
02.2012 - 01.2013
Manager/Small Business Owner
Romios Pizza and Pasta
06.2009 - 12.2024
Assistant Manager
ICICI Bank
06.2006 - 05.2008
CERTIFIED PERSONAL TRAINER-ISSA -
MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE -
EVEREST COLLEGE
BACHELOR'S - BUSINESS ADMINISTRATION
GND UNIVERSITY
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