
Service-driven tech/business student at UC Riverside with experience in sales, hospitality, and coaching in premium environments. Skilled in member relations, consultative sales, and front-desk operations, with a strong commitment to delivering an elevated club experience.
Member Experience & Sales: Member engagement & relationship building, Membership inquiries & program explanation, Upselling & cross-selling
Service & Communication: Professional verbal communication, Multitasking in fast-paced environments, Attention to detail & discretion
Team & Work Ethic: Cross-functional teamwork, Adaptability & problem-solving, Time management & reliability
Languages: English and Spanish
Topgolf - Ontario, CA March 2023 - Present
- Delivered a premium guest experience by welcoming customers, managing check-ins, and assisting with retail purchases
- Engaged guests in consultative conversations to recommend merchandise, promotions, and experiences
- Trained new associates on sales techniques and operational procedures, promoting teamwork
- Provided attentive, high-quality service in a fast-paced, upscale entertainment environment
- Coordinated with team members to ensure seamless service and timely resolution of guest needs
- Led youth golf instruction programs focused on skill development, teamwork, and positive engagement
- Maintained a safe, organized, and welcoming environment for children and families