Savitre Bettencourt
North Brunswick,NJ
Summary
Over Twenty-five years of experience managing quality, accreditation, and compliance programs in the residential reentry and private and public correctional industry. Detail-oriented Compliance Manager offering twenty-five years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
27
27
years of professional experience
Work History
Accreditation Manager
Hudson County Department of Corrections and Rehabilitation
2020.08 - Current
- Ensure and maintain compliance with NJ Administrative Code 10A, PBNDS, ACA – ALDF, and NCCHC standards
- Monitor the Medical Vendor Contract (13M.) to ensure compliance and assess for Liquidated damages
- Lead and prepare facility for all external audits (Nakamoto PBNDS 2008; State Department of Corrections; Office of Detention and Oversight; US Government Accountability Office; Office of General Inspector; Civil Rights and Civil Liberty; US Marshall, ACA, and NCCHC)
- Collect and analyze data and provide reports to external agencies, as required
- Review county services agreements and contract as it relates to compliance requirements and provide feedback to the jail and county administrators
- Develop facility compliance instruments to ensure fidelity to protocol, process, and practice measures
- Develop, revise, and review policies base on Local/State/ Federal laws, contracts, standards, and licensing requirements
- Provide technical assistance for the PREA Program Implementation
- Develop and maintain Electronic Auditing file folders for all external audits.
Regional Manager
Wellpath – Hudson County Department of Corrections and Rehabilitation Center
2019.03 - 2020.08
- Interim Health Services Administrator – September 2019 to February 2020
- Assistant Health Services Administrator – March 2019 to August 2019; March 2020 to April 2020
- Monitor the implementation and effectiveness of procedures and programs
- Evaluate financial and statistical data, program needs and problems, and makes recommendations for improvements
- Develop, utilize, revise, interpret, and ensure compliance with Wellpath and facility policies and procedures
- Maintain communication and a good working relationship with facility administration, Wellpath employees, correctional nursing employees, correctional personnel, contracted providers, and outside agencies
- Oversee recruitment, orientation, and performance evaluations of employees
- Provide regular staff meetings and ensure effective communication with all staff on all shifts
- Ensure and maintain compliance with NJ Administrative Code Title 10A: 31, PBND standards, NCCHC, and ACA accreditation of the medical program by ensuring the presence of the required organizational efficiency and the provision of approved and appropriate medical services
- Ensure appropriate licensure, credentialing, and insurance coverage on all medical personnel, i.e
- Physicians, nurses, dentists, psychologists, and social workers
- Maintain confidentiality and security of health records and medical information.
Manager, Program Performance
GEO Care – Reentry Services
2018.12 - 2019.03
- Evaluated and assessed programs for compliance based on PREA, accreditation standards, and contract requirements
- Communicated progress and process failures for all audits to the Program Directors and the Senior Management Staff
- Conducted and assisted with administrative investigations for PREA-related allegations and other types of staff misconduct allegations
- Provided technical assistance for all internal and external audits for 8 programs in 3 states.
Contract Administrator 1
New Jersey Department of Corrections, Office of Community Programs (NJDOC OCP)
2017.08 - 2018.12
- Conducted monthly inspections and prepared reports on the status of halfway houses; recommended changes required to ensure compliance with the terms of the contract, department standards, PREA, and accreditation standards to ensure that the basic rights of inmates are maintained while a participant of a Residential Community Release Program (RCRP)
- Participated in the design, development, and implementation of monitoring procedures for reviewing physical plant, staffing patterns, policies and procedures, and programs of each agency under contract with the department
- Reviewed and followed up on disciplinary returns, escapes/walkaway, and special incident reports to ensure compliance with the terms of the contract and department standards
- Collected and analyzed data, prepared reports, and notified supervisor of problems.
Deputy Director of Quality Management
GEO Group (Formerly Community Education Center)
1997.10 - 2017.06
- Evaluated and assessed programs for compliance based on PREA, accreditation standards, and contract requirements on a quarterly and annual basis
- Communicate progress and process failures for all audits to the Program Directors and the Senior Management Staff
- Overseen and ensured standards and contract compliance for over 40 of CEC Programs reducing liquidated damages by over $450k
- Introduced $20k new business to CEC by winning bid to conduct PREA audits
- Developed the audit budget for CEC programs and managed department budget of 30K for eastern region
- Collected and analyzed data for over 40 programs
- Prepared reports and notified Senior Management of potential problems/trends
- Project Manager for electronic accreditation files project which reduced department budget by $45k
- Developed facility compliance instruments to ensure fidelity to protocol, process, and practice measures
- Developed, revised, and reviewed policies for over 40 programs based on each program contracts, standards, and licensing requirements
- Assisted programs in the preparation of full Joint Commission on Health Care Compliance (JCAHO) accreditation; and full National Commission on Correctional Health Care (NCCHC similar to NCQA) accreditation
- Interviewed residents/detainees/inmates/ juveniles to ensured quality of life was adequate and treatment services were received
- Led 22 facilities in over 100 initial and re-accreditations ACA, PREA and contract compliance audits cross country while executing over 500 internal audits
- Recruited, hired, and trained staff
- Assumed Director responsibilities when the Director of Quality Management was unavailable.
- Held several management positions prior to becoming the Deputy Director of Quality Management in 2006.
Lead Counselor
Renaissance Behavior Health (Private - In Prison Treatment), Hudson County Juvenile Detention Center
1997.03 - 1997.09
- Created individualized treatment plans for juvenile offenders
- Completed Bio-psychosocial intakes for juvenile offenders.
Assistant Director of Program Activities
CEC Harbor
1997.01 - 1999.01
- Provided job skills training and assisted inmates in obtaining employment
- Provided orientation to residents regarding work release rules prior to obtaining employment and processed paperwork after residents secured employment
- Reviewed and approved residents’ furlough passes to the community.
Director of Program Activities
CEC Talbot Hall
1999.01 - 2001.01
- Generated reports on all incoming NJDOC residents based on file review
- Identified high risk residents and reported risk detail to administration
- Wrote letters to the courts on behalf of the residents regarding legal matters such as detainers, child support, fines, and DMV issues
- Generated monthly statistical reports to NJDOC and NJDOH
- Served as a liaison for Talbot Hall Alumni Association and coordinated the Volunteer Program
- Recruited, hired, and trained 4 support staff.
Assistant to the Director
CEC Talbot Hall
2001.01 - 2003.01
- Revised, updated, and implemented facility policy based on NJDOC contract and ACA standard needs
- Created and implemented a system to track performance indicators
- Human Resources duties included submitting biweekly payroll, processing new hires, coordinating training, and benefits for employees
- Accreditation Manager duties included preparing the ACA files, conducting departmental audits, and submitting monthly outcome measures to the Corporate Accreditation Manager
- Team Member selected to conduct ACA mock audits at other CEC programs cross country
- Recruited, hired, and trained 10 support staff.
Education
Community Health
William Paterson University of New Jersey
Wayne, NJ05.1996
Skills
- Process Development
- Documentation Review
- Assessment Coordination
- Data Evaluation
- Detail Oriented
- Policy Enforcement
- Flexible and Adaptable
- Problem-Solving
- Time Management
- Accreditation standards
- Quality Improvement
- Audit oversight
Accomplishments
· Led 24 facilities cross country in over 100, State, County, Federal, and 3rd party audits in meeting full compliance
· Achieved scores of 99.4% to 100% from American Correctional Association (ACA) for accredited jails and residential programs and full compliance on all Prison Rape Elimination Act (PREA) audits
Education And Certifications
- William Paterson University, Wayne NJ – Bachelor of Science: Community Health - 1996
- Department of Justice (DOJ) PREA Certified Auditor for (Juvenile and Adult Facilities)
- American Correctional Association (ACA) Certified Auditor
- Lean Six Sigma – Yellow Belt Training
Affiliations
- New Jersey American Correctional Association (NJACA)
- American Correctional Association (ACA)
- Correctional Accreditation Managers Association (CAMA)
Workshop Presentations
- Presented - “C-1D Accreditation Trends: A Workshop for New and Experienced Manager” for ACA
- Presented - “ACA and Outcome Measures - Management Tool” workshops at 3 Correctional Accreditation Managers Association (CAMA) conferences
- Presented - “ACA and Outcome Measures - Management Tool” workshops at a Middle Atlantic State Correctional Association (MASCA) / NJ ACA conference
Timeline
Accreditation Manager
Hudson County Department of Corrections and Rehabilitation
2020.08 - Current
Regional Manager
Wellpath – Hudson County Department of Corrections and Rehabilitation Center
2019.03 - 2020.08
Manager, Program Performance
GEO Care – Reentry Services
2018.12 - 2019.03
Contract Administrator 1
New Jersey Department of Corrections, Office of Community Programs (NJDOC OCP)
2017.08 - 2018.12
Assistant to the Director
CEC Talbot Hall
2001.01 - 2003.01
Director of Program Activities
CEC Talbot Hall
1999.01 - 2001.01
Deputy Director of Quality Management
GEO Group (Formerly Community Education Center)
1997.10 - 2017.06
Lead Counselor
Renaissance Behavior Health (Private - In Prison Treatment), Hudson County Juvenile Detention Center
1997.03 - 1997.09
Assistant Director of Program Activities
CEC Harbor
1997.01 - 1999.01
Community Health
William Paterson University of New Jersey
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