Savitrie Deokaran
Jamaica,New York
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients, while managing highly skilled employees. Comfortable working independently as a manager and leader, and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Manager
Epic Lounge LLC
South Ozone Park, NY
09.2019 - Current
- Oversaw weekly operations to ensure smooth service delivery in a high-energy environment.
- Monitored customer feedback and adjusted service protocols accordingly for improvement.
- Collaborated with marketing teams to plan promotional events and increase customer engagement.
- Monitored staff performance and addressed issues.
- Coached, mentored, and trained team members to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of 20 employees, ensuring high productivity, and excellent customer service.
- Close out the register at the end of the night.
General Manager
Deokaran LLC. dba Zest Lounge
Richmond Hill, New York
03.2024 - 12.2025
- Managed daily operations to ensure smooth business functionality.
- Train and manage point-of-sale systems (Toast and Clover).
- Oversaw customer service initiatives to improve client satisfaction and engagement.
- Coordinated financial management tasks, including budgeting and expense tracking.
- Trained staff on company policies and operational procedures for efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
- Boost sales from $0 to $400,000 in under one year.
Education
Bachelor of Arts - Psychology
York College
Jamaica, New York, NY12-2016
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2007
Skills
- Business management
- Financial management
- Marketing strategy
- Customer service
- Staff training
- Compliance assurance
- Problem solving
- Team leadership
- Effective communication
- Event planning
- Relationship building
- Hiring and staffing
- Business planning
- Social media control
- Point-of-sale systems (Toast and Clover)
- Shift scheduling
Certification
Indoor Place of Assembly Safety Personnel- FDNY
References
References available upon request.
Timeline
General Manager
Deokaran LLC. dba Zest Lounge
03.2024 - 12.2025
Manager
Epic Lounge LLC
09.2019 - Current
Bachelor of Arts - Psychology
York College
High School Diploma -
Richmond Hill High School