Savoi Phillips
Houston,Texas
Summary
Resourceful Lead Attendant known for high productivity and efficient task completion. Skilled in customer service, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
M-LOUNGE LEAD ATTENDANT
MARRIOTT MARQUIS HOUSTON
Houston
09.2022 - Current
- Certified Trainer for on-boarding Attendants
- Expert management of daily F&B operations with focus on time, safety, and cleanliness
- Attended and contributed to pre-shift meetings
- Maintained inventory of supplies and ordered new stock
- Grew bar profits with successful cost control and promotional strategies
- Operated POS systems and managed bar tabs to track revenue
- Complied and documented service data for records.
SERVER
POSTINO WINE CAFE
03.2022 - 07.2023
- Active liaison between staff and guests during catered events
- Food Expo Management
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Managed end-of-shift financials of scheduled shift members
- Set up tables, decorations and action stations for catered events
SERVER
FAJITA WILLIE'S, LAZY DOG RESTUARANTS & BAR
Houston, TX
10.2018 - 01.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
BANQUET & CATERING ASSOCIATE
ARAMARK
02.2017 - 05.2018
- Individual management of private events
- Executed synchronized meal service simultaneously serving multiple guests
- Arranged linens and table settings according to seating plan and event theme
- Gathered and transported food and supplies to and from event locations
- Adhered closely to health and safety regulations when handling food and beverages.
Education
BACHELORS OF FINE ARTS -
SAM HOUSTON STATE UNIVERSITY
Skills
- Customer Service
- Creativity
- Leadership
- Adaptability
- Quality Assurance
- Problem Resolution
- Point of Sale Systems
- Time Management Abilities
- Task Prioritization
- Liquor, Wine and Food Service Operations
Certification
- Valid TABC Certificate
- Valid Food Handlers Certificate
Timeline
M-LOUNGE LEAD ATTENDANT
MARRIOTT MARQUIS HOUSTON
09.2022 - Current
SERVER
POSTINO WINE CAFE
03.2022 - 07.2023
SERVER
FAJITA WILLIE'S, LAZY DOG RESTUARANTS & BAR
10.2018 - 01.2022
BANQUET & CATERING ASSOCIATE
ARAMARK
02.2017 - 05.2018
BACHELORS OF FINE ARTS -
SAM HOUSTON STATE UNIVERSITY
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