Savon Shank
Washington
Summary
Logistics professional specializing in optimizing delivery routes and enhancing operational safety. Demonstrated success in managing customer inquiries and resolving complaints, leading to improved customer satisfaction. Expertise in maintaining vehicle compliance and executing technical tasks to support efficient logistics operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RSR Driver
Alsco Linen
Alexandria
02.2020 - Current
- Delivered rush merchandise on tight schedules to meet customer targets.
- Coordinated with dispatch to relay route changes and delays, optimizing customer delivery schedules.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Managed efficient loading and securing of delivery items into vehicles.
- Maneuvered shipments with carts, hand trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
- Resolved customer service complaints professionally, reinforcing trust and loyalty.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Executed payment processing to maintain accurate financial records., ensuring accurate transactions for cash, checks, and credit card payments.
Delivery Driver
Insomnia Cookies
Washington
03.2020 - 02.2022
- Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required.
- Delivered items within reasonable time by traveling the most direct route.
- Tracked and maintained records for mileage, fuel usage, and delivery information.
- Loaded and unloaded items for delivery to and from the vehicle.
- Reviewed orders before delivery to ensure completeness and accurate invoicing, enhancing customer service satisfaction.
- Resolved customer complaints by proactively addressing issues, contributing to increased repeat business.
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes.
- Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
- Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws.
- Submitted receipts and cash collected from deliveries to finance department.
- Promoted products to customers along delivery route, contributing to revenue growth through effective sales.
Skill Laborer
Fort Myer Construction Corporation
Washington
08.2018 - 02.2020
- Set up simple and complex ladder systems and scaffolds to help workers reach work locations.
- Operated tools and equipment, including stone cutters, backhoes, and construction vehicles used at construction sites.
- Unloaded and organized building materials to help skilled workers efficiently complete their tasks.
- Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work.
- Assisted with outside work such as shoveling, ditch digging, and grading.
- Backed up workers of different trades by bracing fixtures, handing over tools, and retrieving supplies.
- Measured, marked and documented distances at site locations to prepare job sites.
- Operated concrete mixing machine for concrete pours for concrete slab construction.
- Used grinders, sanders, and polishing compounds to achieve desired finishes on different surfaces.
- Cleaned, coated and sealed surfaces to complete construction jobs.
- Finished building grounds by assisting with landscaping and pouring concrete or spreading asphalt.
- Performed maintenance and protection of traffic functions to ensure the safety of the public and work crews.
Roofing Skilled Labor
HRGM Corporation
Washington
05.2012 - 10.2018
- Completed tear-down of existing structures and prepared for new construction.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Set ladders, scaffolds and hoists in place for taking supplies to roofs.
- Loaded and unloaded building materials used for construction.
- Prepared and cleaned construction sites by removing debris.
- Provided accurate measurements and estimates for all projects.
- Requisitioned new supplies and equipment.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Monitored inventory and reported items to be restocked for each job.
- Graded and maintained railroad right-of-ways and assisted in laying ties and rails.
- Executed installation of waterworks, locks, and dams at designated sites.
- Aided crews in joining, wrapping and sealing sections of pipe.
- Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
Cook and Cashier
Good Stuff Eatery
Washington
10.2012 - 03.2014
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles.
- Ensured food was stored and cooked at correct temperature.
- Created and developed monthly rotation menu and daily cooked-to-order specials.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and sympathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Stocked, organized, and cleaned kitchens and cooking utensils.
Overnight Cashier
Giant Food
Washington
03.2011 - 01.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained friendly and professional customer interactions.
- Trained new cashiers on procedures, customer service and sales techniques.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Education
High School Diploma -
Ballou High School
Washington, DC06-2012
Skills
- Microsoft Office
- Construction Laborer
- Forklift Operator
- Warehouse Associate
- Construction Safety
- Guest Services
- Load & Unload
- Heavy Equipment Operation
- Maintenance
- Landscape Maintenance
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Driver
Insomnia Cookies
03.2020 - 02.2022
RSR Driver
Alsco Linen
02.2020 - Current
Skill Laborer
Fort Myer Construction Corporation
08.2018 - 02.2020
Cook and Cashier
Good Stuff Eatery
10.2012 - 03.2014
Roofing Skilled Labor
HRGM Corporation
05.2012 - 10.2018
Overnight Cashier
Giant Food
03.2011 - 01.2013
High School Diploma -
Ballou High School