Hi, I’m
Savonda Turner
Suffolk,VA
Summary
Experienced professional seeking positions that leverage strong teamwork skills. Friendly, loyal, dedicated, and dependable individual with a drive to succeed in any environment. Focused on providing exceptional client care and delivering top-notch customer service.
Overview
13
years of professional experience
Work History
Huntington Ingalls Industries
Marine Painter
04.2024 - 09.2024
Job overview
- Contributed to extended lifespan of marine vessels by using protective coating systems designed for harsh environments.
- Provided guidance to junior painters on proper usage of tools, materials, and techniques for successful job completion.
- Kept up-to-date with industry trends and advancements in marine painting materials and techniques, improving overall quality of workmanship.
- Assured quality control measures were followed consistently during each stage of the painting process from surface preparation to final touchups.
- Participated in ongoing training sessions to continuously improve skillset as a professional Marine Painter.
- Maintained safe and clean work environment, adhering to safety regulations and guidelines during painting operations.
- Enhanced vessel appearance by applying high-quality paint and coatings to marine structures.
- Improved longevity of vessel surfaces by applying anti-corrosive coatings, preventing rust and damage from marine conditions.
Staffing Agency
Lead Retail Merchandiser
10.2023 - 01.2024
Job overview
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Increased sales performance by developing and implementing innovative merchandising strategies.
- Reduced out-of-stock occurrences by consistently monitoring inventory levels and proactively ordering new merchandise.
- Analyzed sales data to determine best-selling items, leading to more effective merchandising decisions.
- Collaborated with store management to develop promotional events that increased foot traffic and sales revenue.
- Established efficient processes for receiving shipments from vendors while ensuring accuracy in inventory documentation.
Amazon
Packaging Associate
11.2022 - 08.2023
Job overview
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prevented product damage during transit by using appropriate packaging materials based on item specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipping
- Operated tape machines, scales and label printers to package items correctly.
Verizon Wireless
Call Center Representative
10.2019 - 11.2022
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Securitas Security Services
Security Officer
07.2019 - 10.2019
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Walgreens
Cashier Team Lead
10.2017 - 03.2019
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Walgreen's Pharmacy
Pharmacy Technician Trainee
03.2018 - 07.2018
Job overview
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
Target Distribution
Scanner Operator
07.2016 - 08.2016
Job overview
- Worked as a Scanner
- I applied security tags to merchandise and scanned for activation
QVC Distribution Center
Loader/Unloader
10.2014 - 01.2015
Job overview
- Worked as a loader in the Automation department
- Loaded product onto conveyor line to be packed and distributed for shipping
Care Advantage Inc.
PCA Personal Care Assistant
11.2013 - 07.2014
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Administered medications as prescribed, preventing adverse reactions or complications.
Zuni Presbyterian Homes and Family Service
PCA/Direct Support Professional
05.2013 - 11.2013
Job overview
- Responsibilities Assist residents on campus with activities of daily living such as cooking, cleaning, light house keeping, and assisting with helping the residents learn to be independent
- Also, provide transportation as needed
- Accomplishments Through the time I have been at this job I have excelled at my position and got the chance to get more educated on my position through various courses and training
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
H&R Block
Client Service Professional
12.2012 - 03.2013
Job overview
- Responsibilities Schedule client appointments, handle all cash and debit/credit card transactions, distribute tax checks, organize files, and light cleaning
- Accomplishments I got a better feel of what it is like to work in a fast pace office environment
- Provided exceptional customer support, resulting in high retention rates and repeat business.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
Murphy USA
Cashier/Customer Service
07.2012 - 10.2012
Job overview
- Worked as a Cashier
- Handled daily store transactions, provided excellent customer service, process cash and credit/debit transactions, keep up a cleanly appearance at store
H&R Block
Client Service Professional
12.2011 - 04.2012
Job overview
- Responsibilities Schedule client appointments, handle all cash and debit or credit card transactions, process checks, distribute tax checks, organize files, and light cleaning
- Skills Used The ability to multi-task
Education
Medical Training of VirginiaSuffolk, VA
No Degree from Pharmacy Technician
06.2018
University Overview
- Pharmacy Technician Certification
Healthcare 101Suffolk, VA
PCA Certification
12.2013
Zuni Presbyterian HomeWindsor, VA
CPR Certification
12.2013
Zuni Presbyterian HomeWindsor, VA
32hour Medication Management
12.2013
Zuni Presbyterian HomeWindsor, VA
Therapeutic Options Training
12.2013
Zuni Presbyterian HomeWindsor, VA
Person Centered Practices
12.2013
Skills
- Nursing
- Safety Procedures
- Problem-solving skills
- Data Entry
- Verbal and written communication
- Call Center Customer Service
- General security
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- File Management
- Accuracy and Attention to Detail
- Scheduling Optimization
- Resolving issues
- Demand forecasting
- Microsoft Teams
- Microsoft PowerApps
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marine Painter
Huntington Ingalls Industries
04.2024 - 09.2024
Lead Retail Merchandiser
Staffing Agency
10.2023 - 01.2024
Packaging Associate
Amazon
11.2022 - 08.2023
Call Center Representative
Verizon Wireless
10.2019 - 11.2022
Security Officer
Securitas Security Services
07.2019 - 10.2019
Pharmacy Technician Trainee
Walgreen's Pharmacy
03.2018 - 07.2018
Cashier Team Lead
Walgreens
10.2017 - 03.2019
Scanner Operator
Target Distribution
07.2016 - 08.2016
Loader/Unloader
QVC Distribution Center
10.2014 - 01.2015
PCA Personal Care Assistant
Care Advantage Inc.
11.2013 - 07.2014
PCA/Direct Support Professional
Zuni Presbyterian Homes and Family Service
05.2013 - 11.2013
Client Service Professional
H&R Block
12.2012 - 03.2013
Cashier/Customer Service
Murphy USA
07.2012 - 10.2012
Client Service Professional
H&R Block
12.2011 - 04.2012
Healthcare 101
PCA Certification
Medical Training of Virginia
No Degree from Pharmacy Technician
Zuni Presbyterian Home
CPR Certification
Zuni Presbyterian Home
32hour Medication Management
Zuni Presbyterian Home
Therapeutic Options Training
Zuni Presbyterian Home
Person Centered Practices
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