Summary
Overview
Work History
Education
Skills
Timeline
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Savoun Pettit

Long Beach,CA

Summary

Dynamic Account Manager with a proven track record at Personalized Pediatric Laboratories, excelling in client relations and customer service. Skilled in account management, I foster strong partnerships, ensuring high retention rates and satisfaction. Adept at problem resolution and collaboration, I consistently enhance client experiences while driving business growth.

Overview

27
27
years of professional experience

Work History

Account Manager

Personalized Pediatric Laboratories
09.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Casino Dealer

Hollywood Park Casino
11.2021 - Current
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.

Casino Dealer

The Gardens Casino
08.2013 - 03.2020
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
  • Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
  • Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.

Third Party Proposition Player

Certified Network Management
06.2004 - 02.2012
  • Served as a reliable team member, consistently arriving on time and prepared for each shift assignment.
  • Contributed to increased revenue by promoting additional casino services and amenities to guests while playing at tables.
  • Actively participated in ongoing training programs for continuous improvement in gaming knowledge and skillset.
  • Consistently maintained a high level of accuracy when calculating payouts, ensuring fairness in all gaming transactions.
  • Developed strong working relationships with dealers and floor supervisors, fostering a positive work environment.
  • Ensured compliance with gaming regulations, adhering to strict guidelines for ethical conduct during play.
  • Enhanced game integrity by closely monitoring gameplay and identifying irregularities.
  • Handled sensitive information responsibly, protecting the privacy of both players and the establishment at all times.
  • Provided exceptional customer service, addressing player inquiries and resolving issues promptly.

Lead

The Queen Mary
05.1998 - 05.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

No Degree - Economics

California State University, Long Beach
Long Beach, CA

Phlebotomy

Phlebotomy Training Specialist
Westminster, CA
03-2025

High School Diploma -

Wilson High School
Long Beach, CA
06-1998

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Personalized Pediatric Laboratories
09.2024 - Current

Casino Dealer

Hollywood Park Casino
11.2021 - Current

Casino Dealer

The Gardens Casino
08.2013 - 03.2020

Third Party Proposition Player

Certified Network Management
06.2004 - 02.2012

Lead

The Queen Mary
05.1998 - 05.2004

No Degree - Economics

California State University, Long Beach

Phlebotomy

Phlebotomy Training Specialist

High School Diploma -

Wilson High School

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