SAVOY ANDERSON

• Leading on a project for nationwide rate increases of Vehicle Service Agreements (VSAs), affecting over 87% of customers.
• Leading on a project for Management Fee reconciliation and resolving action items in the process, reconciling over $5 million in fees.
• Monitoring and administering the daily and monthly operations for VSAs, GAP and EWU, supporting over 30,000 agreements monthly.
• Implementing and collaborating on projects relating to marketing materials, Forms and State Specific updates to FOPP, impacting over 2,000 dealerships.
• Collaborating with Marketing to plan and execute promotional campaigns and product launches, reaching approximately 54% of potential customers.
• Creating and revising 24 Service Operating Procedures for various onboarding processes, improving efficiency by 15%.

• Review credit applications for potential retail and lease customers for our Central MFS portfolio, Chicago, Cincinnati, Kansas City, and Gulf States Regions in the TFS portfolio, processing over 2,200 applications monthly.
• Communicate with dealers throughout the Central Regions to discuss/rehash applications, Market Share, and ways to strengthen the overall professional relationship, communicating with over 200 dealers monthly.
• Served as Mentor to New Hires reviewing deals and handling calls, mentoring over 10 new hires.
• Was successful in driving sales growth with over 120% productivity within the Central Portfolio.

• Supported over 50 full-time team members and corporate partners who are responsible for processing accounts that have discrepant titles as well as state-to-state discrepant titles, Substitution of Collateral, and processing of subpoenas, supporting over 1,000 accounts monthly.
• I also coached and developed Team Members on a one-on-one basis as well as through the Maximizing Professional Growth program, coaching over 20 team members.
• I monitored and reviewed various reports such as reconciliation, activity tracker, productivity, and shrinkage, and reduced errors by 35%.
• I onboarded new Peer Coaches, shared best practices, and assisted them as they were introduced to new and existing Team Members and Corporate Partners, onboarding 18 peer coaches.
• Finally, I mitigated business losses by identifying aged accounts in the Post Term database and expedited the billing and selling process, saving over $2 million in potential losses.

• I validated & explained the matured lease end process to customers.
• I also negotiated payment options with customers to resolve terminated lease accounts.
• I educated customers on lease end procedures, according to their contract terms.
• In addition, I de-escalated scenarios that customers may have encountered from dealerships at the time of turning in their leased vehicles, and mentored new hires.