Savannah Lowson
Customer Service
Miami,FL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual. Outstanding multitasker with in-depth knowledge of hospitality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Currently seeking a long term and full-time profession that offers excellent time management and problem-solving skills. I have 10 years experience of customer service and with my hard work and dedication, I know I will be a great fit for your company!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate
Aldi
10.2023 - Current
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Head Cashier/Server/hostess
Roasters 'n Toasters
10.2020 - 07.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including picking up server shifts, head cashier and hostess.
- Backed up servers by checking on tables and retrieving items for guests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions, also with the POS system operation, customer service strategies, and sales goals.
Café Supervisor
Peet's Coffee & Tea
03.2018 - 02.2020
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Barista/Cashier
Nordstrom, Ebar
12.2015 - 03.2018
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Education
High school diploma -
South Ridge High School
FL, Miami 08.2010 - 05.2014
Skills
POS Systems
Cash Handling
Task Delegation
Assignment Delegation
Adaptability and Dependability
Positive Attitude
Flexible Schedule
Team Player
Sales Expertise
High-Volume Dining
Product Knowledge
Active Listening
Training and Coaching
Multi-tasking
Certification
PT - Phlebotomy Technician
Timeline
Store Associate
Aldi
10.2023 - Current
PT - Phlebotomy Technician
09-2022
Head Cashier/Server/hostess
Roasters 'n Toasters
10.2020 - 07.2023
Café Supervisor
Peet's Coffee & Tea
03.2018 - 02.2020
Barista/Cashier
Nordstrom, Ebar
12.2015 - 03.2018
High school diploma -
South Ridge High School
08.2010 - 05.2014