Savun Muhammad
Tyler,TX
Summary
Dynamic customer service professional with experience at Alorica, excelling in prescription verification and complaint handling. Proven ability to resolve issues efficiently while maintaining high standards of safety and security. Strong communication skills and a keen attention to detail drive successful interactions and enhance customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Tyler, Texas
02.2021 - 07.2025
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols.
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions.
- Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages, and drug interactions.
- Operated computer systems to enter prescription information accurately into the pharmacy database system.
- • Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims.
- • Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills.
- Resolved customer complaints promptly and efficiently.
Sales Advisor
JCPenney
Tyler, Texas
12.2016 - 10.2020
- Created presentations demonstrating the value proposition of products and services.
- Provided customers with information on products and services available.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Demonstrated product features and benefits to potential customers.
- Assisted in the preparation of promotional materials and displays.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Gathered customer feedback to improve sales strategies.
Brandshaw state jail
Federal Bureau of Prisons
Henderson, TX
01.2013 - 10.2016
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
Bachelor of Arts - Business Management
Kilgore College
Kilgore, TX03.2014
Skills
- Sales strategy
- Prescription verification
- Insurance billing coordination
- Complaint handling
- Problem solving
- Time management
- Attention to detail
- Active listening
- Multitasking on multiple screens
- Emergency response
- Report writing
- Inmate management
- Conflict resolution
- Security protocols
- Risk assessment
- Communication skills
- Belongings inspection
- Safety and security enforcement
- Product knowledge
- CRM software (Freshdesk)
- Customer service experience
- Upselling products
Certification
- Armed Security License
- First Aid Certification
- CPR Certification
- State of Georgia armed license
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Alorica
02.2021 - 07.2025
Sales Advisor
JCPenney
12.2016 - 10.2020
Brandshaw state jail
Federal Bureau of Prisons
01.2013 - 10.2016
Bachelor of Arts - Business Management
Kilgore College
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