Savvas Makaritis
New York,NY
Summary
Highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Director of Operations
Pickle Hospitality
New York, NY
05.2015 - Current
- Oversaw daily operations of large staff across multiple restaurants.
- Developed and implemented operational policies and procedures to improve efficiency.
- Guaranteed adherence to applicable laws, regulations, and industry standards.
- Recognized the potential for process optimization, contributing to enhanced productivity for both BOH and FOH.
- Provided leadership and guidance to general managers, floor managers, and captains.
- Created policies and procedures for improved workflow processes for BOH and FOH.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed training programs for new employees as well as existing staff members.
- Assisted in the recruitment process by interviewing potential candidates for high-level positions. (Chef de cuisine and GM's)
- Ensured compliance with local health codes by regularly inspecting the premises for cleanliness.
- Oversaw dining room configuration, staffing requirements, and shift arrangements.
- Collaborated with chefs on menu design, pricing strategies, special promotions and events.
- Facilitated coordination and support for multiple restaurant openings, encompassing full-service and quick-service formats.
- Collaborated with project managers in the design and construction of new restaurants.
- Develop customized kitchen configurations and layouts aligned with concept requirements.
General Manager - Jacob's Pickles
Pickle Hospitality
New York, NY
06.2020 - 12.2022
- Addressed customer complaints swiftly while upholding high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open-line positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations, including staffing, scheduling, inventory control, customer service, and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created schedules and monitored payroll to remain within labor goals.
- Trained employees on duties, policies and procedures.
Restaurant Manager - Jacobs Pickles
Pickle Hospitality
New York, NY
02.2019 - 05.2020
- Engaged with guests to gather feedback on experience, address issues, provide additional items, and replenish beverages.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Handled customer complaints with professionalism to preserve strong guest relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Onboard new employees.
Captain /Shift Supervisor - Jacobs Pickles
Pickle Hospitality
New York, NY
02.2018 - 02.2019
- Mentored by upper management on effective restaurant operations
- Managed and filled in for all front-of-house positions during employee absences and coverage requests.
- Acquired comprehensive knowledge of opening and closing procedures for Restaurants
- Ensure all guests experience memorable moments at restaurant to cultivate regular clientele and positive reviews.
- Reviewed all reservation notes, and coordinated with the MOD and server to ensure compliance with procedures.
- Contributed to quick service operations at Jacob's Pickles TIME OUT MARKET, DUMBO.
- Processed cash transactions and paperwork during closing
Server - Jacob's Pickles
Pickle Hospitality
New York, NY
05.2015 - 02.2018
- Provided outstanding customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Processed customer orders with precision and efficiency
- Assisted in training new servers
Education
Bachelor in Fine Arts - Music Performance
Indiana University of Pennsylvania
Indiana, PA05-2015
Skills
- Operational efficiency
- Team leadership
- Project management
- Schedule oversight
- Employee training
- Operational efficiency
References
References available upon request.
Timeline
General Manager - Jacob's Pickles
Pickle Hospitality
06.2020 - 12.2022
Restaurant Manager - Jacobs Pickles
Pickle Hospitality
02.2019 - 05.2020
Captain /Shift Supervisor - Jacobs Pickles
Pickle Hospitality
02.2018 - 02.2019
Director of Operations
Pickle Hospitality
05.2015 - Current
Server - Jacob's Pickles
Pickle Hospitality
05.2015 - 02.2018
Bachelor in Fine Arts - Music Performance
Indiana University of Pennsylvania
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