Savyian Clay
Cleveland,OH
Summary
Organized and dedicated Administrative Assistant/ Sales Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Property and Casualty Insurance Agent
Allstate Insurance Co
Euclid, OH
06.2022 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Increased sales by 7%.
Sales Associate/Client Concierge
Leikin Motors
Willoughby, OH
04.2022 - 08.2022
- Identified and shared potential opportunities to grow client assets with financial advisor.
- Anticipated, identified and solved ongoing client needs.
- Handled simple check processing, client paperwork, minimum distributions and digital services.
- Liaised between clients and financial advisors by anticipating and resolving non-financial questions to maintain lasting relationships.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Managed over 150 customer calls per day.
Retail Sales Associate/Sales Associate/Receptionist
Massage Envy Spa
Mentor, OH
10.2021 - 04.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
- Managed over 75 customer calls per day.
HR Assistant
Amazon
Atlanta, GA
11.2020 - 10.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Assisted with on boarding process of 65 new hires.
Sales Associate/Receptionist
LA Fitness
Austell, GA
08.2019 - 11.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Increased monthly sale target by 4%.
Office Assistant
HR Block
Atlanta, GA
01.2019 - 08.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed over 50 customer calls per day.
Team Lead
Chic-Fil-A
Atlanta, GA
04.2018 - 12.2018
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Managed team of 7 employees.
Education
Bachelor of Computer Science - Computer And Information Sciences
Georgia State University
Atlanta, GA06.2023
Associate of Applied Science - Business Administration And Management
Georgia State University
Atlanta, GA05.2020
Skills
- Client Prospecting
- Customer Follow-Up
- Clientele Development
- Cash Handling
- Time Management
- Information Sourcing
- Processing Personnel Records Compilation
- Customer Service
- Policy and Procedure Adherence
- POS System Operations
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Property and Casualty Insurance Agent
Allstate Insurance Co
06.2022 - Current
Sales Associate/Client Concierge
Leikin Motors
04.2022 - 08.2022
Retail Sales Associate/Sales Associate/Receptionist
Massage Envy Spa
10.2021 - 04.2022
HR Assistant
Amazon
11.2020 - 10.2021
Sales Associate/Receptionist
LA Fitness
08.2019 - 11.2020
Office Assistant
HR Block
01.2019 - 08.2019
Team Lead
Chic-Fil-A
04.2018 - 12.2018
Bachelor of Computer Science - Computer And Information Sciences
Georgia State University
Associate of Applied Science - Business Administration And Management
Georgia State University
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