SAWMYA NWE
Brooklyn
Summary
Experienced dealing with people by offering dedication and service expertise developed over 5 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature. Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Licensed Health Insurance Agent
Self-employed
New York
07.2023 - Current
- Educated clients on health insurance options and benefits available on Marketplace.
- Assisted clients in completing insurance applications and enrollment processes for NYSOH.
- Developed strong relationships with clients to ensure excellent customer service experiences.
- Managed client communications through various channels, including phone and email.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Reviewed applications for accuracy before submitting them for processing.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Tracked policy renewals and expiration dates in order to manage timely notifications.
- Calculated premiums and established payment methods.
- Maintained detailed records of all client interactions and updated customer information as necessary.
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Investigated customer complaints and resolved issues promptly.
- Stayed informed on industry regulations and compliance requirements affecting policies.
Licensed Insurance Agent
New York Life Insurance
Philadelphia
09.2022 - 01.2025
- Promote all types of new insurance contracts or suggest additional changes to existing ones.
- Setting up seminars to educate the community about the use of life insurance, how social security works, estate planning and retirement planning.
- Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.
- Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria.
- Constantly update job knowledge and learn about new products and services.
- Fulfill all policy requirements.
Cashier
Patisserie Fouet
Manhattan
02.2019 - 01.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new employees in cashiering procedures, offering assistance.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent food damage.
- Welcomed customers, offering assistance to help find necessary store items.
HR/Admin Deputy Manager
Mitsui Sumitomo Insurance, Myanmar
Yangon
01.2018 - 06.2018
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Making travel arrangements, such as booking flights, cars, golf club and making hotel and restaurant reservations.
- Making the visa and stay permit for the expatriates.
- Construct the workflow for the HR procedures and create the assessment form for training and development.
- Dealing with Labour Office and Social Security Board Office for employment contract and SSB payment.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Human Resources Officer
Yoma Bank Ltd
Yangon
05.2015 - 09.2017
- Handling Staff Loan program including staff loan transfer to branches.
- Preparing reports for staff loan.
- Assist in creating budget plan of HR Department.
- Organizing Job Fairs.
- Preparing reports about job fair.
- Employee's data record for HR program.
- Assist in pay bill calculation and income tax calculation.
- Maintaining employees' leave records and preparing leave report.
- Conducting employees' satisfaction survey, staff mapping projects and employee phone hire purchase program.
- Member of talent acquisition committee.
- Leader and Admin at Facebook@work of Yoma Bank.
- Other ad hoc projects and jobs assigned by Head of Department.
PR Officer
Institut français de Birmanie
Yangon
10.2016 - 12.2016
- It is a project based and especially for Mingalaba Festival which is coordinated by Burma and French Institute.
- Arranging appointment with government bodies, media and artists for the Mingalaba Festival.
- Organizing press conference, promotion shows and shooting for teaser.
- Preparing press review.
- Media monitoring.
- Organizer during the festival.
- Ensure all the promo programs and shootings event are well managed under the set deadline.
- Dealing with vendors for the promotion items.
- Other ad hoc duties during the festival.
- Coordinator at Memory Film Festival 2017.
Assistant Executive Officer at HR Department
UMFCCI
Yangon
03.2014 - 05.2014
- Preparing job description for departments.
- Formulating recruitment and selection procedure.
- Arranging interviews and conduct preliminary interview.
- Maintaining employees' data up to date.
- Maintaining employees' leave record.
- Purchasing HR program and use trial for purchase.
- Travel to attend meetings as needed with UMFCCI members.
Education
MBA - General Studies
Yangon Institute Of Economics
Yangon, Burma10.2015
Bachelor of Business Management - General Studies
National Management College
Yangon, Burma12.2010
Skills
- Staff mentoring
- Marketing
- Product recommendations
- Cash register operation
- Customer greeting
- ID verification
- Issue resolution
- Payment processing
- Customer assistance
- Insurance application processing
- Health plan analysis
- Policy customization
- Regulatory compliance
- Effective communication
- Problem solving
- Active listening
- Relationship building
- Quotes and sales
Certification
Active Life and Health Insurance License of NY, PA, NJ, TX, MI, MD
Timeline
Licensed Health Insurance Agent
Self-employed
07.2023 - Current
Licensed Insurance Agent
New York Life Insurance
09.2022 - 01.2025
Cashier
Patisserie Fouet
02.2019 - 01.2022
HR/Admin Deputy Manager
Mitsui Sumitomo Insurance, Myanmar
01.2018 - 06.2018
PR Officer
Institut français de Birmanie
10.2016 - 12.2016
Human Resources Officer
Yoma Bank Ltd
05.2015 - 09.2017
Assistant Executive Officer at HR Department
UMFCCI
03.2014 - 05.2014
MBA - General Studies
Yangon Institute Of Economics
Bachelor of Business Management - General Studies
National Management College