Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Scott Walzer

Smyrna

Summary


Professional claims leader with strong problem-solving skills and strategic thinking. Adept at managing complex cases and optimizing processes for improved efficiency and client satisfaction. Known for fostering team collaboration, delivering results, and adapting to evolving challenges. Skilled in risk assessment, conflict resolution, and effective communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Service Leader

Allstate Corp
05.2021 - Current
  • Improved overall results by:
  • Promoted a positive work culture that encouraged open dialogue about ideas for enhancing productivity among employees.
  • Led successful negotiations with external parties involved in disputes or settlements related to insurance claims.
  • Monitored and tracked various claim metrics to identify areas of improvement, implement corrective actions resulting in increased operational efficiency.
  • Reviewed and audited team member''s work for compliance with industry standards and company guidelines, ensuring a high level of accuracy consistently maintained.
  • DSM back up
  • Handle customer, and CCAD Complaints
  • Assist with DOI complaints
  • Analyzed complex claims data to identify trends and areas for improvement in the claims management process.
  • Collaborated with other departments for seamless claim handling, fostering a cohesive work environment.
  • Serve as NY subject matter expert within the claims department, providing guidance and support to colleagues when faced with complex or challenging situations.

Auto Damage Field Appraiser

Allstate Corp
07.2015 - Current
  • Served as a mentor to newer team members, sharing expertise on appraisal methods and company procedures.
  • Contributed to team performance goals by consistently meeting or exceeding individual productivity targets for field appraisals.
  • Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
  • Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.

Education

Sherburne-Earlville
Sherburne, NY

Skills

  • Claims management expertise
  • Relationship building
  • Strategic planning
  • Innovation and creativity
  • Process improvement strategies
  • Conflict resolution techniques
  • Quality assurance standards
  • Fraud detection
  • Performance metrics analysis
  • Regulatory compliance
  • Technical insurance savvy
  • Negotiation and settlement
  • Insurance claims review
  • Time management
  • Data analysis

Affiliations

  • NYACT Executive Board Member

Certification

  • Licensed NY State Adjuster

Timeline

Claims Service Leader

Allstate Corp
05.2021 - Current

Auto Damage Field Appraiser

Allstate Corp
07.2015 - Current

Sherburne-Earlville

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