Sawa Kobayashi
Torrance,CA
Summary
Skilled at providing hassle-free travel experiences for corporate clients. Good communication, planning and problem-solving abilities developed over 30+ years in the field.
Detail-oriented Corporate Travel Agent adept at managing complex corporate travel plans spanning domestic and international destinations. Navigates complex world of fees, transactions and regulations with practiced ease.
Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel.
Overview
26
26
years of professional experience
Work History
Corporate Travel Agent
Volo Booking
02.2016 - Current
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Booked flights, reserved hotels, and set up ground transportation for individual travelers and groups of different sizes.
- Reached out to airlines, hotels, rental car companies, and other services to proactively resolve issues.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed administrative functions such as billing, expense and commission tracking.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Ticketing Agent
Mondee
05.2013 - 12.2015
- Worked diligently to book and issue consolidated/private/tour fares.
Travel Agent
Bi-Coastal Travel
11.1997 - 09.2012
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Education
Some College (No Degree) -
Old Dominion University
Norfolk, VASkills
- Fluent in Japanese
- Airline reservation systems proficiency
- Geographical awareness
- Expert itinerary planning
- Attention to detail
- Multitasking abilities
- Adaptability and flexibility
- Exceptional customer service
Languages
Japanese
Native or Bilingual
Timeline
Corporate Travel Agent
Volo Booking
02.2016 - Current
Ticketing Agent
Mondee
05.2013 - 12.2015
Travel Agent
Bi-Coastal Travel
11.1997 - 09.2012
Some College (No Degree) -
Old Dominion University
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