Summary
Overview
Work History
Education
Skills
Timeline
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SAWAII MARTINEZ

New York,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing proven ability to promote organization and availability through effective schedule development.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Premier Courier Service
12.2016 - Current
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Oversaw day-to-day processing of payroll for a large amount of employees, including review of timesheets and computing pay in accordance with FLSA.
  • Monitored outstanding invoices and performed collections duties.
  • Generated documentation and information required for customer shipments.

Remote Services Administrator

MRO Corporation
03.2021 - 02.2024
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Processed medical records requests from outside providers according to facility, state, and federal law

Information Clerk

NYCHA
06.2023 - 10.2023
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Associate of Arts -

Long Island Business Institute - New York, NY
New York, NY
08.2021

Skills

  • Meticulous attention to detail
  • Proficient in MS Office suite Word, Excel, PowerPoint and outlook
  • Team management
  • Strong Problem Solver

Timeline

Information Clerk

NYCHA
06.2023 - 10.2023

Remote Services Administrator

MRO Corporation
03.2021 - 02.2024

Administrative Assistant

Premier Courier Service
12.2016 - Current

Associate of Arts -

Long Island Business Institute - New York, NY

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