Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Interests
Software
Work Availability
Languages
Timeline
Generic

Sawyer Derry

San Diego,CA

Summary

Seasoned Operations Manager with over 15 years of diverse experience in retail, food service, and the live entertainment industry. Proven track record of successfully managing high-volume events in venues ranging from 250 to 2,500 capacity, with expertise in strategic planning for food, beverage, and customer flow. Skilled in vendor and distributor coordination, inventory management, and tailoring product offerings to event demographics. Adept at fostering exceptional customer experiences and collaborating with artists, tour managers, and staff to deliver seamless events. Strong leadership in hiring, training, and building high-performing teams in fast-paced, customer-facing environments.

Overview

15
15
years of professional experience

Work History

Retail Manager

Luna Videogames
07.2019 - Current
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and tailored buying practices to the changing needs of customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Operations Manager

First Avenue & 7th St Entry
07.2010 - 05.2019
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Worked in multiple venues ranging from 250-2,500 capacity to ensure my employees created the best customer experience not only for the fans and event goers but for the bands, tour managers and those hosting events.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Arts - Photojournalism

Winona State University
Winona, MN

Skills

  • Merchandise strategy and pricing
  • Staff recruitment, training and management
  • Cash management
  • Hospitality and accommodation
  • Event planning and management
  • Inventory control
  • Customer service
  • Market research, forecasting, and analysis
  • Employee scheduling
  • Supplier relationship management
  • Meticulous attention to detail

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionPaid sick leavePaid time offHealthcare benefitsCareer advancementStock Options / Equity / Profit Sharing401k matchPersonal development programs

Quote

Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Interests

Photography

Art

Naturalist

Software

Adobe Suite

Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Retail Manager

Luna Videogames
07.2019 - Current

Operations Manager

First Avenue & 7th St Entry
07.2010 - 05.2019

Bachelor of Arts - Photojournalism

Winona State University

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