Sawyer Kline
North Chesterfield,VA
Summary
Hardworking employee at both previous jobs I've worked and any other side gig jobs that I've had such as other landscaping work since working for Diverse Services/other opportunities that have came up like driving people in golf carts at a wedding. I'm more than capable of being a team player in any work environment as well as being dependable to show up on time and work to the best of my ability. I've also recently taken up the side hustle of buying and reselling mostly clothes and other items on depop. Through this business I've learned how to negotiate with customers and assist them with any questions or concerns about items that they're considering purchasing as well as making sure to ship sold items in a timely fashion.
Overview
4
4
years of professional experience
Work History
Busser
Olive Garden
01.2022 - 12.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Bussed at least 100 tables per shift on average.
Online Seller
Depop
06.2024 - Current
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Utilized software to automate customer communication and order fulfillment.
- Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
- Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Created clear, precise and properly detailed product and service information on company website.
- Analyzed customer trends and provided insights to improve customer experience.
- Continuously improved website design and functionality by implementing user feedback, enhancing site navigation and overall user experience.
- Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
- Increased customer satisfaction by providing personalized product recommendations and prompt responses to inquiries.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Negotiated with suppliers to secure best prices for products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored trends in online retail to identify new opportunities for growth.
- So far sold about 30 items and counting.
Landscaper
Diverse Services
06.2021 - 08.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Removed debris and waste from outdoor areas.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Most shifts were about 8 to 9 hours long.
Education
James Madison University
Harrisonburg, VAHigh School Diploma -
James River High School
Midlothian, VA05.2023
Skills
- Pricing strategy
- Order Fulfillment
- Shipping
- Problem-Solving
- Time Management
- Reliability
- Effective Communication
- Decision-Making
- Resourcefulness
- Regulatory Compliance
- Cleaning
- Active Listening
- Adaptability and Flexibility
- Professionalism
- Strong Work Ethic
- Physically Fit
working out and playing basketball
I have been playing basketball since I was in third grade mostly in recreational leagues but now I mostly just shoot around or play pickup games with friends or random people at the gym.
I have been getting more into adding a consistent workout schedule since picking it up as a hobby a little over a year ago. I go to planet fitness about 5 days a week on average to work out.
Timeline
Online Seller
Depop
06.2024 - Current
Busser
Olive Garden
01.2022 - 12.2024
Landscaper
Diverse Services
06.2021 - 08.2021
James Madison University
High School Diploma -
James River High School