Sawyer Musser
Traverse City,MI
Summary
Dynamic professional with a proven track record at Pet Supplies Plus, excelling in leadership and customer service. Enhanced team collaboration and streamlined operations, achieving optimal store performance. Expertise in inventory control and relationship building, driving customer satisfaction and loyalty. Committed to fostering positive environments and achieving goals through strategic problem-solving and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Pet Supplies Plus
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Key Holder
Pet Supplies Plus
11.2024 - 01.2025
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw shift operations by counting cash drawers, completing closing paperwork, supervising staff and delegating tasks.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Stand Manager
7 Brew Coffee
07.2023 - 11.2024
- Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
- Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
- Monitored market trends and competitor strategies to stay ahead of industry changes, making necessary adjustments to remain competitive.
- Streamlined scheduling processes to optimize staffing levels during peak hours, minimizing wait times for customers.
- Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
- Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
Education
Kingsley High School
Kingsley, MISkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership qualities
- Goal setting and achievement
- Product knowledge
- Relationship building
Certification
Serv Safe Manager Certified
Timeline
Store Manager
Pet Supplies Plus
01.2025 - Current
Key Holder
Pet Supplies Plus
11.2024 - 01.2025
Stand Manager
7 Brew Coffee
07.2023 - 11.2024
Kingsley High School
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