Sawyer Mussetter
Redding,CA
Summary
Conscientious leader with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes.
Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Talented Employee who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Level 7 Associate
N-Out Burger
Redding, CA
06.2015 - 04.2022
- Manage employees including scheduling, training, coaching, and disciplining employees
- Supervise employees to ensure they are following policies and procedures
- Ensure that all food safety guidelines are followed in preparation and cooking of food
- Train team members on proper procedures and policies to ensure a positive guest experience
- Lead by example with high standards of conduct and customer service
- Manage the team to ensure maximum productivity and efficiency
- Ensure all team members have the tools needed to do their job successfully
- Managed customer relations and customer service through daily communication and interaction.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Managed costs and quality of In N Out Burger.
Kitchen Manager
Sierra Oaks Assisted Living
Redding, CA
02.2012 - 04.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and cooked meals daily for over 80 residents.
Manager
Arbys
Redding, CA
05.2010 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepped food daily
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma -
Academy of Personalized Learning
Redding, Ca06.2010
Skills
- Attention to Detail
- Verbal and Written Communication
- Work Planning and Prioritization
- Customer Service
- Computer Skills
- Suggestive Selling
- Multiple Priorities Management
- Working with Teammates
- Employee Relationships
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Quality Standards
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Information Confidentiality
- Health and Safety Regulations
- Overseeing Employees
- Ensuring Cleanliness
Timeline
Level 7 Associate
N-Out Burger
06.2015 - 04.2022
Kitchen Manager
Sierra Oaks Assisted Living
02.2012 - 04.2015
Manager
Arbys
05.2010 - 09.2012
High School Diploma -
Academy of Personalized Learning
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