Sawyer Winkler
St. Cloud
Summary
Hospitality and events professional with hands-on experience in beverage service, guest relations, and fast-paced, high-volume environments. Background includes specialty coffee service with Starbucks and craft beer service at À La Cart, with strong skills in teamwork, customer experience, cash handling, and operational support. Known for professionalism, adaptability, and delivering elevated guest experiences aligned with luxury hospitality standards. Seeking to contribute to The Ritz-Carlton Orlando Grande Lakes as an Assistant Banquet Manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Exceptional Student Education Teacher
School District Of Osceola County
08.2025 - Current
- Utilized technology to create meaningful lessons that engage students.
- Mentored new teachers on student progress monitoring and legal document preparation.
- Developed and implemented behavior management plans to improve student behavior.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Collaborated with other educators to develop instructional strategies.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
Lifeguard
Walt Disney World Company
03.2023 - 12.2025
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored pools and surrounding areas for adherence to safety protocols.
Beertender
A La Cart
04.2024 - 08.2025
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista
Starbucks
01.2023 - 04.2024
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
Exceptional Education Teacher
School District Of Osceola County
08.2016 - 02.2023
- Planned daily activities to keep students engaged and on track with learning goals.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Maintained accurate records of student progress and attendance.
- Facilitated small group instruction to address individual learning needs.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Developed Individual Education Plans for students with special needs.
- Collaborated with other educators to develop instructional strategies.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
Education
Bachelor of Science - Special Education
University of Wisconsin, Eau Claire
Eau Claire, WI12-2013
Skills
- Social skills development
- Progress monitoring
- Assessment tools
- IEP implementation
- Guest Experience & Service Excellence
- Beverage Service (Coffee, Beer, Wine)
- Team Collaboration & Communication
- POS Systems & Cash Handling
- Time Management & Multitasking
- Health, Safety & Sanitation Standards
Accomplishments
- Consistently delivered high-quality, guest-centered service in fast-paced, high-volume environments.
- Maintained a welcoming and inclusive atmosphere, even during peak service times.
- Maintained accuracy and efficiency under pressure while meeting strict service timelines.
- Adapted quickly to changing service needs, staffing levels, and guest flow.
- Supported shift leaders by anticipating needs, stepping in where needed, and maintaining service flow.
- Assisted with setup and breakdown for busy service periods, special events, and pop-ups.
Certification
· Cicerone Beer Certification
· TIPS On-Premise Alcohol Server Training
Timeline
Exceptional Student Education Teacher
School District Of Osceola County
08.2025 - Current
Beertender
A La Cart
04.2024 - 08.2025
Lifeguard
Walt Disney World Company
03.2023 - 12.2025
Barista
Starbucks
01.2023 - 04.2024
Exceptional Education Teacher
School District Of Osceola County
08.2016 - 02.2023
Bachelor of Science - Special Education
University of Wisconsin, Eau Claire