Sax Mushid
Happy Valley,OR
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Order Selector
Bob S Red Mill
10.2022 - Current
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Miller
Bobs Red Mill Natural Foods
06.2016 - 10.2022
- Implemented lean manufacturing principles within the mill operation, reducing waste and inefficiencies while maximizing productivity.
- Contributed to the development of new milling techniques, leading to more efficient production methods and improved 97,2% product quality.
- Provided training and mentorship to 236 junior millers, fostering a culture of continuous learning and skill development among team members.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and conducting regular safety training sessions for employees.
- Reduced waste by closely monitoring raw materials and adjusting production processes accordingly.
- Implemented process controls that ensured consistent product quality across 4 production runs, enhancing customer satisfaction to 89 %.
Customer Service Manager
Walmart
02.2016 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Mill Room Department Manager
Minoterie Du Congo
02.2006 - 11.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Maintenance Technician
Pain Victoire
12.2003 - 02.2006
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
Demographic
University of Kinshasa
Kinshasa, Democratic Republic Of CongoAssociate of Applied Science - Aviation
ISTA NDOLO
Kinshasa, Democratic Republic Of Conngo09-2003
High School Diploma -
College Ngwanza
Kinshasa, Democratic Republic Of Congo07-1999
Skills
- Management,
- Analyzing and interpreting data,
- Manufacturing operations,
- Customer service,
- Strong skills of FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs),
- Safety specialist,
Accomplishments
- Resolved product issues through consumer testing.
- Achieved by completing with accuracy and efficiency.
- Supervised team of 3k staff members.
Certification
- Department manager (walmart academy)
- Safety committees and safety meeting (OSHA)
- Safety and health management (OSHA)
- Occupational Safety & Health Administration (OSHA) 30-Hour General Industry Training - OSHA.
- First Aid, CPR, AED Certification - American Red Cross.
- Forklift Certification
- First Aid Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Warehouse Order Selector
Bob S Red Mill
10.2022 - Current
Miller
Bobs Red Mill Natural Foods
06.2016 - 10.2022
Customer Service Manager
Walmart
02.2016 - 07.2019
Mill Room Department Manager
Minoterie Du Congo
02.2006 - 11.2013
Maintenance Technician
Pain Victoire
12.2003 - 02.2006
Demographic
University of Kinshasa
Associate of Applied Science - Aviation
ISTA NDOLO
High School Diploma -
College Ngwanza
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